Table of Contents
P1 Describe the tasks that support the functional areas in an organization.
Definition of support in terms of business.
Functional areas in business.
Four key functional areas of Tesco.
Four key functional areas of NHS.
P2 Outline factors involved when working in an international support role.
P3 Explain how to support roles vary in different organizations.
P4 Describe the effectiveness of support roles in a selected organization.
Stages of the business review process in Sainsbury’s.
P5 Create a plan for chosen support activities.
P6 Adopt suitable procedures and policies in providing support for an activity.
As a junior journalist for a local newspaper, my responsibility is to plan for running a feature article on local business. The aim of this article is to demonstrate the importance of providing effective and efficient support for an organization and be able to develop skills and knowledge for carrying out tasks to support business activities.
The first section of this report describes the tasks that support the functional areas in NHS, UK. The second part of this report outlines the factors involved when working in an international support role. The third section explains how to support roles vary in different organizations. The fourth section describes the effectiveness of support roles in Tesco. The fifth section makes a plan for time and resources for support tasks. Finally, section six adopts suitable procedures and policies in providing support for an activity.
P1 Describe the tasks that support the functional areas in an organization
Definition of support in term of business
Every business faces several opportunities, challenges, and specific circumstances. The term “support” means in business is to provide an opportunity to the business to meet the challenges and specific situation, and to help towards to achieve the organizational goals (Johnson et al., 2015). In a business, support can be classified as logistics support (like diary management, meeting management, travel and accommodation), information support (such as staff sickness information, research and internal processes), financial support (like budget management and analysis), transactional support (like debt recovery and supplier man agent), and project support (Cascade, 2016).
Functional areas in business
In a large organization, it is usually easier to identify separate functional areas because people work together in departments. Each department carries out the tasks that relate to its particular area. The main functional areas in business are shown below in the diagram
Key functional areas of NHS
Finance: As NHS is the biggest non-profitable public organization in the UK. The government is responsible to finance the NHS. Therefore, managing the financial issues properly is one of the key functional areas of NHS. Thus, the finance department is responsible to manage the budget and decide resource allocation. The key responsibilities of this department are accounts paying for goods and services, collecting income and deal with the financial issues with the governments, payroll and pension issues. This department also deals with Information System (IS) to track the financial activities, to prepare annual financial reports, to do financial audits including income and expenditure (NHS, 2018).
Human resource management: Staffs are the greatest asset of the NHS. The human resource department of NHS deals with its about 1.6 million employees. This department also supports the organizational activities in achieving high-performance people management and managing the changes required improving efficiency. In NHS, HR staffs are based in human resource/personal departments at hospitals, in trust headquarters and in planned health establishment. They ensure that complaint and objection procedures are properly handled. They are involved in staff recruitment and introduced new employment policies. In a word, the HR department of NHS deals with staffing, organizing, managing, and training and development of staff to ensure the efficiency and effectiveness of its activities (NHS, 2018).
Research and development: Research and clinical trials are an everyday part of the NHS. The people who do research are mostly the same doctor and other health professionals who treat people. They want to find better ways of looking after patients and keeping people healthy. Health research covers a range of activities, from work in a scientific laboratory to carefully noting patterns of health and disease and developing a new treatment. Health and social care research look into many different issues, from illness, disease and disability to the way that health and social care services are provided by NHS (NHS, 2018).
Administration: Administration is a support function required by NHS. Senior administrators of NHS carry out a wide range of tasks, from monitoring budgets to interviewing new staff for their departments. Routine administrative tasks include opening the mail, preparing and filing documents, sending emails and faxes. Administrative staff provides essential backup to doctors, nurses and scientists and other health care professionals. Staff working in administration can be found in a variety of locations including in hospital wards, GP surgery, outpatient clinic, hospital administration office with no patient contact, specialist community clinic, central record department in a busy hospital, and trust or health authorities (NHS, 2018).
P2 Outline factors involved when working in an international support role
A number of factors may affect the supporting activities and supporting roles in global marketplaces. The key factors are discussed as follows:
Language differences can hinder effective communication. Workers who are not fluent in the primary language used in the international workplace may have difficulty expressing their needs or responding to requests from colleagues. If their job involves customer service, they may have difficulty understanding a customer inquiry and provide incorrect or misleading information. A customer who is unable to clearly understand the worker due to a heavy accent or lack of command of the language may become frustrated and move the customer towards other brands or alternative choices………………..