Unit 2 Business Resources Assignment Sample (GC01262)

Table of Contents

INTRODUCTION

TASK 1

P1 Describe the recruitment documentation used in a selected organization.

P2 Describe the main employability, personal and communication skills required

TASK 2

P3 Describe the main physical and technological resources required in the operation

TASK 3

P4 Describe sources of internal and external finance for a selected business.

P5 Interpret the contents of  a trading and profit and loss account and balance sheet

P6 Illustrate the use of budgets as a means of exercising financial control

P7 Illustrate the financial state of a given business

CONCLUSION

REFERENCES

INTRODUCTION

In the current modern era, for getting success in business life employers has always focused on to adopt smart technologies and methods. It is very essential to implement a better management system in the internal firm environment for all operations can effectively manage and proper utilization of resources (Baxter, 2012). This research report will be discussing basic and necessary skills in employment such as employability, personal and communication skills. Also, there will be discussing two types of financial sources such as internal and external, by which the company can take the fund to systematically run their business in a competitive market. Hendy Group Ltd. Operates as the dealer of new and used vehicles in the UK.  The company also provides parts, accessories and maintenance and services to customers.

TASK 1

P1 Describe the recruitment documentation used in a selected organisation

Job description

Customer service managers at Hendy’s Ltd are there to ensure that customers are satisfied with the service they are being given, they also need to ensure that other staff are complying with the businesses policy to provide excellent customer service. Customer service managers will also help develop and implement the specifics of the organisation’s customer service policy, find ways to measure customer satisfaction, improve services, manage a team of customer services staff and handle enquiries from customers (Breton‐Miller and Miller, 2013).

Job circular/Advertisement:

Job circular is determinate as an advertisement which informs the public and prospective candidate about the vacancy and its details including job description and person specification and may also include heading, income, agreement, point and the best position.

Application Form:

Form of application helps the job giver to know the candidate. Job giver gets lots of information about the candidate with the help of this application form which is designed in such a way to get as much information about the candidate’s personal details, education and experience. Because of this, the job giver gets some basic ideas about the candidate.

Person Specification/Requirement

Requirements of the job that Hendy’s Ltd want the customer service employees to have:

• Communication skills – Needs to be sufficient enough to be able to help and inform customers and instruct colleagues on customer service policies
• Listening skills – To understand what customers need and listen to input from other colleagues on how to improve customer service
• Problem-solving skills – Can address any issues that are bought up from either colleagues or customers
• Confidence, patience, politeness, tact, and diplomacy
• Motivational skills – Helps with the ability to lead a team of customer service assistants
• Creative thinking skills – Gives the ability to come up with new improvements to the customer service policies
• An ability to work well under pressure
• Organisational skills and planning skills

P2 Describe the main employability, personal and communication skills required

Employability skills: It can be defined as a skill that Customer service managers at Hendy’s Ltd need to have to get a job and/or be effective in the job role he or she has. Such skills allow the employee or person to have a mutual and friendly relationship with colleagues or the manager thus if there are any problems that arise they will be resolved efficiently (Chaffey and White, 2010).

Personal skills:  This can be defined as a skill that Customer service managers at Hendy’s Ltd may possess but doesn’t necessarily need when applying for a specific job role. There are many examples of such skills which would benefit the business including; speaking different languages, trustworthy and having a sense of humour. It is good if employees or applicants possess such sills when applying for a job as it will make them more likely to get the job as it shows the employer other skills that the employee/applicant has that can help the business; these skills are useful for a lot of different jobs (Cauchi, Pena and Sneha, 2012).

Communication skills: Communication skills can be defined as a skill that help Customer service managers at Hendy’s Ltd convey information to another person efficiently and with ease. Managers or employees with good written or verbal communication skills will benefit the business; this is because they will be able to talk and understand each other properly………….

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