Unit 15 Managing Business Activities with ABC Company (GC0964)

Table of Contents

Introduction.

Task 1.

1.1 Interrelationships between the different processes and functions of ABC company.

Vision and Mission.

Aims and objectives.

ABC Company’s organizational structure.

Organizational culture of ABC Company.

ABC company’s Business process.

1.2 Justify the methodology to be used to map processes to ABC Company’s goals and objectives

1.3 Evaluate the output of the process and the quality gateway.

2.1 Design a plan to promote goals and objectives for own area of responsibility for ABC Company

2.2 Recommendations relating to the alignment of people and other resources based on SMART objectives

2.3 Implement the system to achieve objectives.

2.4 Carry out work activities meeting the operational plan.

Task 2.

3.1 Design systems to manage and monitor quality standards specified with reference to ABC Company

3.2 Demonstrate a quality culture to ensure continuous monitoring, evaluation, and development of the process for the ABC company.

3.3 Recommend improvements that align with the organization’s objectives and goals and which result in improvements.

3.4 Implications of proposed changes within ABC Company.

4.1 Carry out risk assessments as required by legislation, regulation, and organizational requirements ensuring appropriate action is taken.

4.2 Demonstrate that health and safety regulations and legislation applicable in specific work situations are correctly and effectively applied.

4.3 Carry out a systematic review of organizational health and safety policies and procedures

4.4 Carry out the practical application of health and safety policies and procedures in the workplace for ABC Company.

References.

Introduction

ABC Company, which is a recruitment company, is facing a number of challenges. Because of poor management and inadequate leadership the company is facing the worst deficiency. Thus, the company has reduced thousands of jobs, closed many services, and delayed a number of operations. In this circumstance, senior officials had taken initiatives to fix the problems for a short time, and the management, as well as the boards, are thinking deeply to overcome the operational failure which reflects wider organizational failure.

This paper conducts a study advising on the required changes for the ABC company. This paper also develops a number of business processes so that the ABC company can increase its effectiveness along with the efficiency of overall business performance providing solutions to the problem faced.

Task 1

1.1 Interrelationships between the different process and functions of ABC company

Vision and Mission

According to Viva Books Private Limited (2014), a business mission statement refers to the formal declarations of business underlying purpose, which discloses the purpose of organizations to exist. The vision of ABC company is to be a leading recruitment company in both the domestic and global markets. The mission of ABC company is to attract the target and potential customers along with their long time engagement and retention providing excellent customer services and providing skills and experienced people. The values of ABC company are openness, honesty and trust, customer satisfaction, skills, and experienced people recruiting.

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Aims and objectives

The aim of ABC company is to overcome the challenges faced related to poor management and inadequate leadership practice along with poor operational and business performance. The objectives of ABC company are as follows:

1) To improve the management and leadership by December 2016

2) To improve a big number of jobs by December 2016

3) To increase the number of services and provide fast delivery of operation by the end of 2016

4) To maximize operations in both domestic and international market by the end of 2016

5) To improve customer relationship management (CRM) activities by December 2016

6) To improve revenue by at least 10% by the end of 2016.

ABC Company’s organizational structure

The organizational structure of a company distinguishes different operational parts and make a relationship with each other. A company can be structured in different ways, which actually depend on the aims and objectives of the company and on its organizational behaviors and cultures. The organizational structure of a business determines the manner of business operations and its performance. In addition, the organizational structure allows the business to allocate the different processes and functions.

In terms of ABC Company, it has adopted a tall- hierarchical organizational structure, where the company practices centralized authority with present bureaucracy. The current tall-hierarchical structure of ABC company is shown in the diagram below:

However, the company can practice a decentralized structure along with a flatter functional structure that would be more flexible in working. In addition, the functional structure would be helpful to arrange the operations of each department and section properly. Following this structure ABC company will be able to resolve the communication problem raised between employees and the company. It will also allow cross functioning of every department that will support to make more effective and efficient decisions and valuable inputs from the staff. Finally, the proposed functional structure will allow the company to deal with tasks to the lower levels taking responsibilities and achieving the organizational goals and objectives. The proposed flat-hierarchical structure is shown in the diagram below………….

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