2.1 Agree on the purpose, content and style for the range of business documents
The term “business letters” refers to any written communication that begins with a salutation, ends with a signature, and whose contents are professional in nature. Historically, business letters were sent via postal mail or courier, although the internet is rapidly changing the way businesses communicate. There are many standard types of business letters, and each of them has a specific focus.
A business letter
12187 S. Polo Dr. Fairfax, VA 22030
The Tiny Tots Toy Company
15456 Pyramid Way College Park, FL 33133
Dear Customer Service Representative
Salutation I recently purchased one of your Tiny Tents (Model # 47485) for my three-year-old. Unfortunately, after viewing the components that came with the product, I discovered that four of the parts were missing. Also, the instructions that came with the tent are incomplete. Both of these situations have resulted in the tent remaining unassembled and unacceptable as a toy for my daughter. I am writing to request replacements for the missing parts, and a copy of the full set of assembly directions for the model I purchased. If reasonable arrangements are not made within ten business days, I will return the tent to the store I purchased it from and expect a full refund. To assist you in processing my request, I am including a copy of my sales receipt and a list of the missing parts. I have purchased other toys manufactured by your company in the past, and have always been impressed with the quality and selection Tiny Tots has made available to its customers. I sincerely hope this is a one-time incident, and that any future purchases I make will live up to the standard my family has come to expect from your company.
2.2 The learner should provide an assignment on showing good research in relation to the required documents.
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For different types of documents such as letters, memos, reports, or charts, different types of technologies and contents are used to serve their purposes. The keyboard and mouse are for manual entry of text. Can be slow and/or error-prone depending on the skill of the keyboard operator. These are universally available and are usually supplied with a PC. Other software (MS Excel, database applications) is used for sorting text and other data. These are also used for statistical and analytical purposes. To create the documents a number of technologies and computer software are used that are Microsoft word, excel, PDF, Google Drive, iCloud, CRM database, printer, etc. For example, MS Word is used to write the report, MS Excel to prepare the charts. Both MS Word and MS Excel are used to produce the table (Hammer, 2015).
A normal or standard way of inputting text into a computer (or in the olden days was a typewriter) is through a keyboard. To communicate and send documents a number of technologies are the internet, e-mail, fax, mobile apps, social media, etc. Business documents can be stored in the e-mail and transferred to the business people. By using mobile apps and fax can also help to create and send business documents to business stakeholders (Wilson, 2016)…………