Problem Solving and Decision Making Assignment Help (GC01610)
Contents
Introduction.
Company overview.
Task 1 Define a complex problem in the workplace including its scope and impact
What is the problem?
Problem-solving techniques.
What is the complex problem?
A complex problem in McDonald’s Organization.
Scopes of the problem.
Impact of the complex problem.
Task 2 Analyze information on the identified problem, to help inform the decision-making process.
What does it mean to analyze information?.
Information analysis on the complex problem in McDonald’s.
Advantages and disadvantages of transferring headquarters.
What is a franchisee?.
The impact of losing franchisee.
Decision-making process.
Decision-making process for McDonald’s Plc.
Task 3 Propose a range of alternative solutions to the problem.
Problem-solving models.
Various alternative solutions to the problem.
Task 4 Use a decision-making technique to evaluate a range of solutions to identify the most appropriate option
Simon’s decision-making theory.
Most appropriate option of problem-solving method.
Task 5 Develop a plan for implementing the solution.
Task 6 Communicate the plan to stakeholders.
What is stakeholder
Stakeholders in McDonald’s.
Procedures of communication of the solution.
Task 7 Assess appropriate monitoring and review techniques to ensure successful implementation of the solution
Monitoring tools, indicators and data management
Monitoring methodology in McDonald’s.
Appropriate techniques of monitoring.
Conclusion.
Reference.
Introduction
Every business organization faces some normal and complex problems in their daily activities operations. McDonald plc is the world’s largest famous business company which leads their business in several countries in the world. That’s why they face several problems in their deals with customers, staff and suppliers. Problem-solving is very necessary dusty for companies to promote their business and contribute to the development of their business reputation.
The conflict between employees and employers is a common problem in every business company. The managerial body of an organization has to have the power of solving instant problems appeared to them. The manager should take decisions promptly for instant solutions to the problems. For the managers should cherish the power of making decision instantly occurred in their business.
Company overview
At the end of the fiscal year 2016, the statistics show that McDonald’s restaurants are run in more than 120 countries all over the world and they founded 37000 outlets in several countries over the world, (McDonald’s Plc, 2018). McDonald’s is very caring about the quality maintenance of the company. They ensure the customers with the best services and provide supreme support when needed. The company has licensed 22000 franchises to the conventional franchisees. They offer various types of foods like cheeseburgers, chicken items, breakfast items, soft drinks, and milkshakes etc.
Task 1 Define a complex problem in the workplace including its scope and impact
What is problem
A problem can be simply defined as a matter or situation regarded as unwelcome or harmful and needing to be dealt with and overcome. According to the business dictionary, a problem is referred to as a perceived gap between the existing state of activity and the desired state of the activity. In other term, the problem has defined the deviation from the right path, norms, standard or status quo.
Problem-solving techniques
There are several techniques for solving unexpected incidents in the operations of the managers and the employees in an organization. The fishbone diagram also called as Ishikawa diagram is a problem-solving technique. Dr. Kaoru Ishikawa, a Japanese Quality expert is considered as the inventor of this technique which helps the employees to avoid some solutions that ultimately create another bigger problem. This is called a complex problem with respect to the business organization. According to Margaret Rouse, (2015), a fishbone diagram is essential in brainstorming sessions to focus the conversation. This diagram is compared with the bones or skeleton of a fish. Fishbone diagrams are typically worked right to left, with each large “bone” of the fish branching out to include smaller bones containing more detail. Margaret added the fishbone diagram is useful to analyze SixSigma’s DMAIC approach to problem-solving……….
Full Documents Click Download Button
