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2.0 Explain the importance of developing emotional intelligence in the workplace.
3.0 Critically evaluate ‘models of emotional intelligence.
4.0 Critically appraise the importance of emotional intelligence and mindfulness in the workplace.
According to Mayer et al. (2015), the term ‘emotional intelligence’ is considered as the capability of an individual to understand as well as recognize the skills which the individual uses to control the relationships with him/her and others. As Hughes et al. (2016) note, emotional intelligence includes a set of capabilities or skills that permit an individual to understand, be aware, and control his/her emotions. Individuals with high-developed emotional intelligence are successful persons at their workplace because they are capable to understand their own emotions and other emotions (Goleman, 2015).
This assignment explains the importance of developing emotional intelligence in the workplace and also describes the relationship between emotional intelligence, effective management communication, and business advantage. Then, this assignment critically evaluates different models of emotional intelligence that can apply in the chosen organization (the chosen organization is Den Security Group) and also discusses the appropriateness of these models to meet the development needs of the individual. Finally, this assignment critically appraises the importance of emotional intelligence and mindfulness in the workplace, and also describes how developing emotional intelligence can help an organization to gain a competitive advantage.
Den Security Group is a company that provides security systems to the school, public places, construction sites, shopping malls, and other commercial premises. This security provider organization has conducted its operations since 2015 (DEN Security Group Ltd, 2019). In addition, DEN Security Group offers its services in London’s different locations including South London and North East London. On the other hand, this security provider organization is trained with a number of contractors such as the Health and Safety Scheme (CHAS) and registered with the ICO (Information Commissioner’s Officer) under registration reference ZA241986 (DEN Security Group Ltd, 2019).
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2.0 Explain the importance of developing emotional intelligence in the workplace
2.1 Emotional Intelligence
Hughes et al. (2016) said that emotional intelligence means the capability ability of an individual to recognize as well as manage one’s own emotions and other emotions. However, different psychologists provide different agreements about what actually establishes true emotional intelligence (Salovey, 2016). The term emotional intelligence includes three key skills, first of all, the capability to identify one’s own emotions; second, the capability to connect the emotions; and third, the capability to control one’s own emotions.
Weisinger (2015) disclosed that there are four key skills that must improve to maintain emotional intelligence at the workplace which is discussed as follows:
Self-Awareness: Self-awareness refers to the capability to be aware as well as an understanding of an individual’s emotions and identify their impact while implementing the emotional feelings to manage the workplace decisions (Mandell and Pherwani, 2015).
Self-Management: Self-management is the capability to manage unwary feelings and to control emotions in a self-control way. Self-management also helps to take different initiatives as well as to adapt to the changing environments in the workplace.
Social Awareness: Social awareness means the capability to understand other’s needs, concerns, and emotions, focus on the emotional signs, and identify power dynamics in an organization.
Relationship Management: Relationship management is the capability to connect, influence, and inspire others to work well in a team as well as manage the conflicts at the workplace (Mandell and Pherwani, 2015).
Figure: Four skills to maintain emotional intelligence in the workplace
Source: Weisinger (2015)
Mayer et al. (2015) stated that there are other five key factors that help an individual at the workplace to improve the emotional intelligence which is given as below: a) quickly minimize stress in any moment at the workplace; b) beat with the relationship stress through the emotional awareness, c) practice the non-verbal communication, d) try to deal with the workplace challenges; and e) resolve the workplace conflict positively……………….