Communicating in Health and Social Care Organizations (GC01854)

Executive summary

This report helps to understand the concept of communication. Communication is the method of transferring information from one person to the other. If there is a proper flow of communication in an organization it leads to attaining the goal. This report analyses the different aspects of communication with their theories and styles. It also accesses the different strategies to the users that help them to understand the techniques and they can easily adapt the better method of communication. It also evaluates the different factors that affect the process of communication. Legislation plays a crucial role in the organization by establishing the procedures and standards.

Table of Contents

1.0      Introduction.

Task 1.

1.1 Theories of communication to health and social care contexts.

1.2 Use communication skills in health and social care.

1.3 Methods of dealing with inappropriate interpersonal communication between individuals in health and social care settings.

1.4 The use of strategies to support users of health and social care services with specific communication needs

Task 2.

2.1 How the communication process is influenced y values and cultural factors. 3

2.2 How legislation, charters and codes of practice impact the communication process in health and social care.

2.3 Effectiveness of organizational systems and policies in promoting good practice in communication

2.4 Suggest ways of improving the communication process in a health and social care setting.

Task 3.

3.1 Access and use standard ICT software packages to support work in health and social care.

3.2 Analyse the benefits of using ICT in health and social care for users of services, care workers and care organizations.

3.3 Analyse how legal considerations in the use of ICT impact health and social care.

4.0 Conclusion.

References.

1.0Introduction

This paper aims at the use of communication skills in context with health and social care providers. It explains the various forms of communication used in HSC and their importance in the delivery of services. The assignment further throws light on the different communication systems used in an organization and the influence of various factors on the system. It focuses on the impact of legislation and code of practice on the communication process in HSC. Finally, it explains the use of information and communication technology to support work in HSC and its benefits for the users of the service, care workers and organization. If the people with health and social care will not have good communication skills, the effectiveness of the work will be reduced and there will be many things that can go wrong. It is always important to overcome all the problems and have effective communication in order to achieve the best interaction (Kolb, 1991).

Task 1

1.1Theories of communication to health and social care contexts

Healthy and effective communication is a two-way process in which the person who listens tries to understand the other person’s viewpoint. Good communication involves a process of active listening and checking to understand. In context to HSC, good communication is really required between the customer and the staff. The staff should have good communication skills in order to develop a good relationship with the customer. There are many theories of communication.

Cognitive Theory

This theory is implemented suddenly. This is related to the brain and intelligence of an individual. This deals with coding, encoding, processing and storage of particular information. Cognitive theories comprise the ‘Theory of Planned Behavior and the ‘Health Belief Model.

Theory of Planned Behaviour: According to this theory; there are three consecutive factors that are related. The first one is the behavioral intention, the second one is subjective norms and the final one is attitudes.

Health Belief Model: The Health Belief Model (HBM) is based on some psychological model and is often used by the psychologist in order to explain or predict the behaviors. In this, a focus is being put on the beliefs and attitudes of an individual. In current times, the HBM is used to explore a variety of short and long-term health behavior. The HBM method does not consider a person’s beliefs, attitudes, or other factors that could actually affect a person’s behavior (Levinson, 2016).

Psychoanalytic Theory

The Psychoanalytic Theory is the personality theory, which is based on the notion that an individual gets motivated more by unseen forces that are controlled by the conscious and the rational thought. This is one of the major personality theories based upon the idea that a person get motivated more by the forces that are guided by rational and conscious thoughts.

Component of psychoanalytic theory: According to Sigmund Freud, human behavior is characterized by three components i.e., Id, Ego, and Super Ego as shown in the following figure:

Step-stage Theory: This theory was given by Jean Piaget and talks about cognitive development. It says that a child goes through four stages of cognitive development. In addition, this theory focuses on understanding the ways by which a child gain knowledge and their nature of intelligence. Piaget’s stages are shown in the following figure.

Humanistic Theory

This theory explains that all individuals who need care are loving members of society and possess a great potential to be good. It is applicable in situations where the self-esteem, dignity and honor of the individual are involved. In HSC, the staff is given the training to care for an individual in a humanistic way. This theory helps the NHS to identify the uniqueness of the person and also assists them to evaluate the behavior of the individual person. With the help of this theory, management can easily identify the perception of the employee towards the organization.

Behavioral Theory

This theory deals with the behavior of an individual and how to deal with it. It is the study of the mental status of an individual (Bales, 1990). Behavior theory is the approach that helps the organization to reach the inner mental states and identify the thinking of the employee towards the organization (Vlduescu, 2014). It is a form of materialism that helps the managers in the organization to identify the psychological needs of employees and try to fulfill them.

Socio-Psychological Theory

The Socio-Psychological Theory asserts that individuals and society are interlinked. This means an individual strives to meet the needs of society and society helps him to attain his goals. Through this interaction, the personality of an individual is determined.

Thus, the theorists believe that socio-psychological factors, i.e. the combination of both the social (family, society, wealth, religion) and the psychological factors (feelings, thoughts, beliefs) play an important role in shaping the personality of an individual.

1.2 Use communication skills in a health and social care

One-to-one communication: One-to-one means one person communicating with another person with no other people joining in. If you walk into a one-to-one job interview, the interviewer may say something like, ‘Good morning, my name is … Please take a seat. Did you find us all right?’ This is to make you feel relaxed and less nervous so you feel more confident and do your best.

Group communication: Group communication is harder because it only works properly if everyone is able to be involved. In most groups, there are people who speak a lot and others who speak rarely, if at all, because they feel uncomfortable speaking in front of a group of people or they are just not interested. Groups work best if there is a team leader who encourages everyone to have a say in turn, rather than everyone trying to speak at once……………………

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