Business Documents Assignment Help (GC01112)

2.1 Agree on the purpose, content and style for the range of business documents

When it is needed to communicate with the individuals outside of the office it is essential to use business letters. Colleagues, customers, professionals, service providers, job applicants, and government officers are included by recipients. A business letter is usually formatted in block style, in which all of the elements of the letter, except the letterhead, are aligned with the left margin. A business letter can be delivered or emailed by mail. If a business letter is delivered in the text of the email, the sender must include his job title, contact information, and name at bottom of the email. A structure of the business letter is given below:

A business letter

Date: 25 July 2018

To: Manager

ZARA

112 King Street, E3 2 DF

London

Dear Sir/Madam

Subject: Analysis of the complaints of customer

The analysis of the complaints of the customer reveals some serious issues. First of all, customers criticized that there takes a long time to checkout. Second, customers raised issues about the experiences or skills of the staff. Third, customers said Zara has poor customer service. The analysis of the case discovered that the customer complained about the lack of experience or skills of staff. This is as employees who helped the customers on that day were the new employees, where experienced employees are served the customers on. The other complaint of the customers is there is no reliable data against the complaints.

In this circumstance, ZARAwants to take some effective initiatives. First of all, it must coefficient a training and development program for the new employees before coming to the customers. Second, it should give better training on customer service to develop the performance of the employees. Third, it must employ experienced or skilled employees to minimize the time in the checkout process.

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Thanks a lot for employing me for analyzing the issues which are created inZARA.

Yours Faithfully

ABC

Reporter and Analyst

2.2 The learner should provide an assignment on showing good research in relation to the required documents.

Different types of documents are applied to serve purposes including letters, technologies, memos, contents, etc. To make documents of different technologies, as well as computer software, are applied which are excel, MS word, Google drive, PDF, iCloud, printer, CRM database, etc. Such as MS Word file is applied to write a report, MS Excel is used to make charts. Both Excel and MS word are applied to make a different table. A normal or standard way of inputting text into a computer (or in the olden days was a typewriter) is through a keyboard (Hammer, 2015).

In the keyboard, the employer presses a particular key for a single character that requires input and this is moved to word processing software that is installed or being applied on the device (Westerman, 2016). Mouse and keyboard are for text’s manual entry which can be slow or made error depending on the keyboard operator’s skill. These are generally available as well as mainly supplied with PC. Other software (including database applications) is applied for organizing of data or text. These are also applied for analytical or statistical purposes. To send or communicate the documents a number of technologies are the internet, e-mail, fax, mobile apps, social media, etc. Documents of business can be kept in e-mail and sent to the business people (Wilson, 2016). By applying mobile apps as well as fax can also help to make and send documents of business to the stakeholders of business……………….

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