Table of Contents
Task 1: Understand the importance of business processes in delivering outcomes based on business goals and objectives.
Task 2: Be able to develop plans for their own area of responsibility to implement operational plans.
Task 3: Be able to monitor appropriate systems to improve organizational performance.
Task 4: Be able to manage health and safety in the workplace.
Organizations have to understand how to manage their business activities in the workplace to promote business efficiency and effectiveness and to be successful in operations. As part of managing business activities, this report first emphasizes the significance of business processes to provide expectable outcomes focusing on the business goals and objectives. Secondly, the report conducts a study on how to develop plans for one’s own area of responsibility to build up and implement operational plans. Thirdly, the conducting study shows the approach of monitoring appropriate systems to promote organizational performance. Finally, the study gives an understanding of managing health and safety issues in the organizations’ workplaces.
The report has conducted based on a particular business organization, namely Greggs Plc. Greggs Plc is one of the leading bakery retailers in the UK. It is serving millions of customers every week with more than 20,000 staff in around 2500 shops across the UK.
Task 1: Understand the importance of business processes in delivering outcomes based upon business goals and objectives
1.1 Identify two core organizational functions or departments of Greggs plc and evaluate the interrelationships between their functions
Culture and cultural practice in Greggs Plc
The culture of an organization refers to the human behaviors within its business and how the people attach to these behaviors (Kotler et al, 2005). As Revasi and Schultz (2006) note, organizational culture is the shared mental assumptions that define appropriate behaviors for different circumstances. Culture focuses on business vision values, systems, norms, languages, beliefs, habits, symbols, etc (Deal and Kennedy, 2000).
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Greggs Plc has particular practices. Greggs welcomes every single job warmly where everyone can feel like a part of Greggs’s family. Greggs believes in growing together like a united team, where everyone works towards the Greggs shared vision of being number one for sandwiches and savories in the UK, and celebrate the success of all hard work together. Greggs works with values to be supportive and enthusiastic in what it does, honest, considerate and respectful, open and appreciative, and treating everyone with fairness. To address the matters of staff and to improve the activities Greggs conducts staff opinion surveys from time to time every year. Employees at Greggs feel comfortable talking openly to each other like a family, and support each other, work hard, have plenty of fun. In a word, Greggs is what life is about!
The organizational structure of Greggs Plc
Organizational structure refers to the hierarchical arrangement of communications, authority, rights, and duties of an organization. It addresses the roles, responsibilities, and power and directs how to assign, control, and coordinate. It also defines information flows between several levels of management. Overall, the structure of an organization depends on its objectives and strategies (Kotler, et al, 2005)……………………