A Business Letter at The Investigation on Customer Complaints (GC01133)

LO2

2.1 Agree on the purpose, content and style for the range of business documents

Business letters are used to communicate with individuals outside of the office. Recipients may include customers, colleagues in other businesses, service providers, professionals who advise the business, government officials, and job applicants. A business letter is usually formatted in block style, in which all of the elements of the letter, except the letterhead, are aligned with the left margin. It can be emailed or delivered by mail. If a letter is sent in the text of an email, the sender includes his name, job title, and contact information at the bottom of the email. A letter is developed as follows:

A business letter

Date: 25 July 2018

To: Manager

Rose and Crown Hotel Ltd.

55 High Street Wimbledon,

Wimbledon,

London SW19 5BA,

The UK.

Dear Sir/Madam

Subject: Investigation of customer complaints

The study on customer complaints discloses a number of issues. At first, the customer complained about the front desk staff and their skills. Then the customer complained about the delay in check-in and checks out. Finally, the customer issued a report about the customer service is not enough.

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The first and last complaint is authentic. There are many other customers who have reported the problems. The reason for the first problem is the main staff of the front desk was absent that day as he was sick. There are not sufficient staff who can take care of the case well. The last reason occurred for the current overload of customers at the hotel. As enough staffs were not present that day, the problem arose. There is no valid reason for the second problem.

Greenwich hotel can take a few steps to handle the situation. Firstly it must train the staff well as they can take control of the situation. Secondly, they can organize the staff’s work well so that there are no complications for the staff to serve the customers well. This can help to solve the delay problem. Finally, they can take the necessary steps to stop the check-in and check out problems.

Many thanks for hiring me for investing in the issues that arose in the Greenwich Hotel.

Yours Faithfully

XYZ

Analyst and Reporter

2.2 The learner should provide an assignment on showing good research in relation to the required documents.

For different types of documents such as letters, memos, reports, or charts, different types of technologies and contents are used to serve their purposes. To create the documents a number of technologies and computer software are used that are Microsoft word, excel, PDF, Google Drive, iCloud, CRM database, printer, etc. For example, MS Word is used to write the report, MS Excel to prepare the charts. Both MS Word and MS Excel are used to produce the table (Hammer, 2015). A normal or standard way of inputting text into a computer (or in the olden days was a typewriter) is through a keyboard. It can be a wireless or wired keyboard or a touch-pad depending on the device you are using. In a keyboard, the user presses the specific key for each character that needs input and this is transferred to the word processing software that is available, installed or being used on the device (Westerman, 2016)………..

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