Table of Contents
1.1 The quality of the service from the point of view of three stakeholders.
1.2 Model of quality, outline key result areas.
1.3 The relationship between the quality of the providers and the principles of care for their client group
1.4 The role of the service providers and the department of health in the setting of providers waiting time standards
2.1 Different Standards followed in health social care services.
2.2 Different approaches that may be used to implement a quality system for the Whitechapel Hospital
2.3 Value of established quality systems which might help the Whitechapel Hospital improve its quality rating
2.4 Impact of the quality of the Whitechapel Hospital on patients, staff, and other stakeholders.
2.5 The challenges and barriers faced by Whitechapel Hospital in delivering quality service.
3.1The effectiveness of systems, policies, and procedures.
3.2 The factors which impact the achievement of quality in Stanford Home Care.
3.3 Importance of service users’ involvement in health care.
In terms of health and social care duties, quality management is a key issue. Social care companies must follow the standards of rules and regulations with legal and ethical requirements in providing quality service to the community and society. However, there are several challenges faced by social care organizations in providing quality services. A social care service company has to take the necessary initiatives to overcome the challenges faced in providing quality service. In addition, social care organizations have to meet the requirements of their stakeholders and external agencies to provide quality services.
1.1 Quality of health and social care service in the eyes of stakeholders
Patients look for standards as well as professionalism with better quality from the health and social care service providers. They expect complete and better care at the time of appointment and an acceptable time for an appointment. Patients are also anxious about the allowance of opportunity. They also enlarge on quality insurance and quality authority (Jones and Bennett, 2012). Their clients are wanted to trust them by service providers. They assume that patients conceive their way. They prescribed the right instruction from patients to create proper choice and doctoring. They want their patients to give attention to their instruction to provide proper healing and aspect. Society is anxious about the security allowance appropriated by health and social care.
The corporate approach and intentions of service holders are mainly upheld by society. There are a few external efforts associated with society. Thus, as Gosling and Martin (2012) note, aggregation of the assurances of a private approach can be said as the attitude of society respecting aspect. Patients are the major stakeholders in health and social care. They mainly want the right doctoring and proper appointment, valid along with victim cantered access. The community expects the fulfillment of the security allotment of the community. Authority tries to fulfill the normal quality of the applicant and ensure the instructions set by the health department (Thompson, 2014).
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1.2 Model of quality, outline key result areas
According to Jones and Bennett (2012), the patients ought to be argued in 15 notes their programs day if they enter on time. The decision of the earlier case ought to be built accessible in the meanwhile of appointment. Accordingly, the precious time of patients is starved to determine the issue of past cases. The actual standard set by The NIHCE, Social Care Institute for Excellence (SCIE), Care Quality Commission ought to be maintained closely. Marilyn (2015) stated that, if these standards are controlled factually then the quality will undoubtedly be better. About some opportunity, the detailed files of patients have not do apply to the hospital creating problems for the appointment and this mistake ought to be cleared up as much as available. These spaces can create essential contrast in standards files…………………..