Table of Contents
Task 1: Process of marketing.
1.1 Elements of the marketing process for ACL.
1.2 The costs and benefits of the marketing orientation for ACL.
Task 2: Segmenting, Targeting and Positioning.
2.1 Macro and Micro environmental factors.
2.2 Applying targeting strategies to find an appropriate solution.
2.3 Segmentation Criteria for ACL products in different markets.
2.34Targeting strategy for ACL’S estate agency cleaning service.
Buyer behavior impact on ACL’s marketing activities in different buying situations.
2.5 Different product strategies used by ACL’s competitors.
2.6 New positioning strategy.
Task 3: Marketing Mix.
3.1 Developing a new product and sustaining its competitive advantage.
3.4 The extended marketing mix.
Task 4: Marketing Mix in a different context
4.1 Marketing mix for two different segments of ACL.
The psychographic segment marketing mix.
The geographical segment marketing mix.
4.2 Differences in marketing products and services to businesses and consumers.
4.3 Differences in international and domestic marketing of ACL.
4.3 Limitations of the recommended marketing mix.
4.4 Planning for managing and organizing the work.
Justification of plan.
This paper aims at discussing the main elements of marketing principles. Moreover, it presents a real-life scenario of ABC Cleaning Limited (ACL), a leading cleaning service company in the UK. In light of this, the company has been used as a reference point for discussing marketing principles. In a nutshell, the main objectives of this paper are as follows;
Task 1: Process of marketing
1.1 Elements of the marketing process for ACL
ACL’s marketing process like any other company consists of the following elements; situational analysis, planning, implementation and control (Armstrong, Kotler, Saunders& Wong, 2008) as illustrated in the table below.
|Elements of the marketing process||What it entails|
|Situational analysis||A marketing audit that involves obtaining information from the marketing mix.|
An analysis of the marketing environment i.e. the external and internal marketing environment.
A PESTLE and SWOT analysis.
|Planning||Formulating the mission of the company, corporate and marketing goals and objectives.|
Setting marketing strategies to achieve the set objectives
Planning the marketing mix
|Implementation||Putting into effect the marketing strategies which ultimately lead to achieving the set marketing objectives.|
|Control||Analyzing and evaluating the outcome of the entire marketing process and providing measures to gauge performance and contingency plans.|
Rectifying the deficiencies of an unsuccessful marketing process
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1.2 The costs and benefits of the marketing orientation for ACL
The marketing concept holds that the key to a successful and profitable organization lies in identifying and anticipating the needs and wants of customers and producing products that will satisfy them. In addition, developing superior products compared to their competitors (Kotler, 1980). The costs and benefits of the marketing orientation for ACL are illustrated below.
|Extensive costs are likely to be incurred when researching the market in search of customer needs and preferences. In addition, production costs can also take a toll on the company.||ACL will be able to correctly identify feasible segments that make the company’s marketing effort more efficient and economical.|
|ACL may be required to train its salespeople fresh which is costly in terms of time and money.||Sustainable customer relationships because ACL will provide as per the market’s needs and wants as a result, the company will gain the customer’s loyalty.|
|The employees may be reluctant in accepting the marketing concept since it is a paradigm shift from what they are accustomed to.||Fostering teamwork among the company’s different departments because the marketing concept requires a team effort from saying the R and D department, the quality, marketing, production departments to produce a wholesome product for the market.|
|The marketing orientation is not ideal for ACL if it is seeking immediate sales and profits.||The company will be profitable in the long term as a result of customer satisfaction which leads to goodwill from the customers who may spread the good word about ACL hence increasing its customer base.|
|The markets are subject to new entrants hence ACL will have to invest heavily in promotion and distribution costs to sustain its competitive advantage.||ACL will stand out as a competitor to reckon with.|
Task 2: Segmenting, Targeting and Positioning
2.1 Macro and Microenvironmental factors
Macro environmental factors are those external forces that an organization has little or no control over and they directly or indirectly affect the organization’s marketing decisions. On the other hand, microenvironmental factors are those that are within the organization’s task environment; those that it has control over and directly affect its marketing decisions (Palmer & Worthington, 1992). ACL like any company has macro and micro environmental factors that influence its marketing decisions. These factors are illustrated below.
|Macro Environmental Factors||Micro Environmental Factors|
|Demographic factors||The size and growth rate of the population is important to ACL when selecting and targeting and marketing to segments.||Company||ACL’s departments; R and D, manufacturing, purchasing and accounting work together to arrive at comprehensive marketing decisions.|
|Economic factors||This relates to the state of the economy; economic patterns such as a recession would affect ACL’s marketing decisions. Other factors such as the market’s income levels and spending patterns are factors that ACL needs to be aware of before formulating marketing strategies.||Competitors||The company’s competitors pose as threats and opportunities that influence its marketing decisions. ACL’s competitors include; YBC Commercial cleaning services and Peartree Cleaning services.|
|Political factors||These consist of laws, the government and advocacy groups; human rights activists. The current legislative frameworks are bound to influence ACL’s marketing decisions, for instance, laws set on standardizing prices will influence how the company sets its prices.||Customers||Their wants and needs influence ACL’s marketing mix decisions and marketing strategies.|
|Technological factors||Technological changes pose opportunities and threats for ACL which means that it needs to be aware of them as they influence marketing decisions especially the marketing mix.||Suppliers||ACL should invest in suppliers who are efficient and available because they ultimately influence when production starts.|
|Environmental factors||These relate to the natural resources that are needed by ACL as inputs. If for instance there is a shortage of raw materials the company will be prompted to make an adjustment in its marketing decisions to ensure that the market’s needs are met.||Distributors||The type, length, and complexity of the distribution channel determine when, where, and how the consumers access ACL’s products and services.|
|Socio-cultural factors||The market’s norms, sets of beliefs, basic values, perceptions and social forces influence the type of products produced by ACL.||Publics||These are groups that have potential interests in ACL and impact its ability to achieve its objectives.|
2.2 Applying targeting strategies to find an appropriate solution
This section requires identifying a problem that can be solved by applying targeting strategies. Targeting involves deciding on the segment to aim at (Moehlman, 2010). ACL may face a predicament of targeting a segment that matches its objectives and resources. This problem can be solved by selecting suitable targeting strategies, in this case, concentrated marketing and selective specialization……..