Table of Contents
P1 Describe the tasks that support the functional areas in an organization.
Key functional areas of a business.
Four key functional areas of Sainsbury’s.
Four key functional areas of Oxfam.
P2 Outline factors involved when working in an international support role.
P3 Explain how to support roles vary in different organizations.
P4 Describe the effectiveness of support roles in a selected organization.
P5 Plan time and resources for support tasks.
P6 Adopt suitable procedures and policies in providing support for an activity.
I am a junior journalist of a local newspaper. I attempted to make an article about the local business organization of the UK. This article will mainly show the significant roles of the effectiveness of support activities, expert and experienced workers and correct decision and strategies that are very essential for business development. To take benefits and success in the worldwide business market, the organization should emphasize human resource management, financial issues, sales and marketing, research and product developments, and customers’ services. This article also emphasizes the difficulties that any organization faces to expand their business worldwide which means conducting international business. They should concern about some issues that are language barriers, cultural and religious differences and political factors etc.
Support roles are very important for any kind of business. Several organizations have different support activities. These support activities mainly vary with the types, size and managing system of the organization. From the research, it is also apparent that to exist in the competitive global market the organization has to use modern technologies and strategies. To maintain a good relationship with the customers, suppliers and workers is most essential for the organization to achieve its desire success. The organization has to receive the feedback of the customers and try to improve their services. Organizations find their difficulties and try to solve these. And it is most important for the organization to maintain the policies and procedures more effectively and properly.
P1 Describe the tasks that support the functional areas in an organization
According to Johnson et al. (2015), support may refer to the coordinated organizational methods and agree with and give encouragement to someone or something to organizational goals and benefits. It plays a significant role in retail businesses like Sainsbury’s to maintain their visitors, customers’ opinions, contracts with consumers, and also observation their stocks and various steps to conduct the business successfully.
Key functional areas of a business
The human resources or personnel department is responsible for hiring employees and ensuring that they get the proper training to perform their jobs. Human-resources directors or managers have employees fill out the proper paperwork, including W-4 and I-9 forms. The W-4 form determines how much is deducted from each paycheck; the I-9 or employment eligibility verification form ensures that a recently hired worker can legally work in the United States. Human-resources professionals establish pay scales for all employees, basing salaries on comparable compensation packages in the industry.
Sales and Marketing
Marketing professionals determine the products that their companies introduce to the marketplace, often using marketing research surveys to determine what consumers need and want. This helps the company to better align its strategies. Marketing workers help to establish prices for products, based on manufacturing costs. Marketing managers and directors decide which types of advertising and promotions their companies use. Some marketing departments have advertising directors or managers who handle these functions; they establish budgets for various types of advertising, such as television, radio and Internet ads, and track the results. The marketing department determines the right distribution channels for the company’s products. For example, a consumer products company may sell its products in grocery stores and mass-merchandiser outlets.
Customer service representatives answer calls or in-person requests from customers. Some customers may want additional information about a product or service; others have problems related to the products they purchased. Customer-service managers train representatives on certain policies, such as handling refunds. Customer-service departments offer courtesy services to customers, such as accepting payments, cashing checks and selling stamps. Manufacturers, particularly those that sell technical products, often have several levels of customer service, including phone, email and technical support. In addition, a customer service representative’s job is to determine where to route calls or inquiries.
Accounting and finance
Accounting professionals usually work in one of three areas: accounts receivable, accounts payable and payroll. Accounts-receivable specialists track the debts owed to the company. For example, customers who purchase items on credit fall within the bailiwick of accounts-receivable employees. These professionals prepare and send invoices to apprise customers when payments are due. Accounts-payable employees track payments that the company owes, including amounts owed for parts or to repair and maintenance vendors. Payroll specialists ensure that employees are paid on time and distribute annual W-2 and 1099 forms to employees and independent contractors, respectively, for tax purposes.
Depending on the size of the business, businesses decide to hire an information technology person to set up and manage phones, computers, Internet service, email systems, point-of-sale tools and other technical needs. This is businesses can rely so much on their technology systems, have a backup person who can take over in the event the employees no longer have access to the current information system.
Product management is a key issue when a business runs a restaurant, offers landscaping services, sells dresses or is a consultant. Businesses create a production or service development function to ensure that they continue to offer the best product or service at the most competitive price while turning a profit. The owner of the company is usually the product or service expert but should turn management of the day-to-day production or service function over to a manager once the product or service is created. For example, a chef would manage the kitchen in a restaurant. A tennis professional, rather than the club owner, would oversee the facility’s on-court programs (Edmunds, 2016).
Four key functional areas of Sainsbury’s
Many companies base their organizational structures on various functional areas, creating departments around these functions and assigning responsibilities according to employees’ job titles and experience. A functional organizational structure groups employees by various skills and expertise, leading to greater efficiency, according to the online Encyclopedia of Management. Several key types of functional areas are typically seen in business environments……………………….