Unit 23 Employability Skills in Health and Social Care (GC0190)
Table of Contents
1.0 Introduction.
Task 1.
1.1 Develop a set of own responsibilities and performance objectives.
1.2 Evaluate own effectiveness against defined objectives.
1.3 Make recommendations for improvement
1.4 Review of how motivational techniques can be used to improve the quality of performance.
Task 2.
2.1 Develop solutions to work-based problems.
2.2 Communicate in a variety of styles and appropriate manner at various levels.
2.3 Identify effective time-management strategies.
Task 3.
Introduction.
3.1 Explain the roles people play in a team and how they can work together to achieve shared goals.
3.2 Analyze team dynamics.
3.3 Suggest alternative ways to complete tasks and achieve team goals.
Task 4.
4.1 Evaluate tools and methods for developing solutions to problems.
4.2 Develop an appropriate strategy for resolving a particular problem.
4.3 Evaluate the potential impact on the business of implementing the strategy.
5.0 Conclusion.
References.
1.0 Introduction
According to Guzman and Choi (2015), employability skills can be recognized as transferable skills that are essential for a person to make his/her employable. The employees of a business organization have focused on a number of skills in the workplace (Mansour, 2016). The key employability skills include communication skills, team working skills, problem-solving skills, decision-making skills, planning skills, self-management skills, learning skills, technological skills, and others. According to the scenario of this assignment, as a Care Home Manager, I need to develop my career skills, knowledge to apply for a promotion.
In this case, I have to review my current skills, set targets as well as to organize an event related to Health Promotion. This assignment includes key four tasks. The first task of this assignment develops its own responsibilities and performance objectives that help to develop the self-assessment in the workplace. Then,
the first task evaluates the own effectiveness, makes effective recommendations for improvement, and reviews how the motivational techniques can be applied to improve performance quality. The second task of this assignment develops different solutions related to work-based problems and identifies different strategies related to effective time-management. The third task of this assignment explains the roles that people play in a team and how they work together to achieve the shared goals, analyze the team dynamics, and suggests other ways to complete the tasks and meet the team goals. The fourth task of this assignment evaluates methods or tools to develop solutions to problems, develops an appropriate strategy to solve a particular problem, and evaluates the potential impact on the business of implementing the strategy.
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Task 1
1.1 Develop a set of own responsibilities and performance objectives
Job Title: Care Home Manager
| SMART Objectives | Own responsibilities | Date to be achieved by | Date to be reviewed | Progress update |
| 1. To update CV | My responsibility is to update CV from time to time. | 30 December 2019 | 30 October 2019 | 30 November 2019 |
| 2. To do on the job training | My responsibility is to do on the job training from time to time | 30 December 2019 | 30 October 2019 | 30 November 2019 |
| 3. To attend in managerial courses | As a care home manager, my responsibility is to attend managerial courses. | 30 December 2019 | 30 October 2019 | 30 November 2019 |
| 4. To improve customer service skills | This is my responsibility to improve customer services | 30 December 2019 | 30 October 2019 | 30 November 2019 |
| 5. To do volunteer work | My responsibility is to work as a volunteer whenever I get a chance to gain skills and experiences | 30 December 2019 | 30 October 2019 | 30 November 2019 |
| · 6. To research managerial skills
| My responsibility is to focus on several sources, books, journals, and websites to improve my managerial skills | 30 December 2019 | 30 October 2019 | 30 November 2019 |
1.2 Evaluate own effectiveness against defined objectives
| Objectives | Own Effectiveness |
| 1. To update CV | In terms of the positive side, to update CV I understand how to make effective CVs. In terms of the negative side, to update CV I face difficulties such as how to make the proper CV format. |
| 2. To do on the job training | In terms of the positive side, from the on-the-job training, I learn different skills that are needed for my job. In terms of the negative side, I am not able to learn of all skills properly. |
| 3. To attend in managerial courses | In terms of the positive side, attending different managerial courses help me to develop my different managerial skills such as communication skills, decision-making skills, problem-solving skills, and other interpersonal skills. In terms of the negative side, I face difficulties to understand some managerial skills to apply in real life. |
| 4. To improve customer service skills | In terms of the positive side, I have gained a good knowledge of customer service skills. However, I face difficulties sometimes to understand the customers’ perceptions. |
| 5. To do volunteer work | In terms of the positive side, working as a volunteer at different organizations has increased the several interpersonal skills that will support me to develop my career. However, to work as a volunteer sometimes conflict creates with other volunteers. |
| · 6. To research managerial skills
| In terms of the positive side, I am capable to research managerial skills. I have learned how to study several sources and collect data from different sources. However, to find out the proper information or data become very difficult for me to research managerial skills……………….. |
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