Unit 2 Principles of Business Communication and Information (GC0714)

Introduction

In this part of my assignment, I’m going to be showing my understanding of negotiation in a business environment, how to develop and deliver presentations, how to create bespoke business documents and understand information systems in a business environment.

• Explain the importance of negotiation in a business environment

The importance of negotiation in a business environment is that it helps a group of people to come to a conclusion and make a decision that they think is best.  It helps to understand other people in the company’s opinion as well as it helps people to understand cultural differences as in a company there are different people that have different backgrounds. (Web1)

1.2Explain the features and uses of different approaches to negotiation

There are different types of ways to negotiate but the two main ones are disruptive and integrative. Disruptive is more of a competitive approach, this is effective as the other company can see how strong their rival’s plans are so it helps them to create a plan that is more effective. For instance, I work at a place where patients are referred from their GP surgery and if another company starts this service local then there will be a competition with them to keep our service best and to do that our service might arrange a meeting with the other referral service then both of the companies will be disruptive as there will be a win or lose situation. Or the companies might show an integrative approach which is about being cooperative with the other side. So it could be that both of the companies create a win-win situation for both and try to find out ways to help each other. (Web 2)

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1.3 Identify the components of negotiation tactics

Negotiation is one of the most effective ways to communicate with another person. The key thing is to prepare, it’s important to always plan. For instance, when a person has to deliver a presentation to a group of people they need to prepare the way they will present it. Like some people make models or create a presentation or they just explain everything by talking. This doesn’t just include in creating presentations, it includes everything when it comes to working in a business environment. Naturally when you negotiate you have to share the information that you have gathered and put your point through with your opinion as well as evidence to make your side looking stronger. This also includes listening to other client’s point of view and using techniques to persuade them. (Web 3)

2.1 Explain the different types of presentation and their requirements

There are different types of presentations like informative, instructional, decision making, and lots more.

Informative presentations are when a person is giving out information about a certain topic, for instance, I could make a presentation that gives information about my service Extended Primary Care, in that presentation I would be explaining what my company does, how they do it and how it’s developing every year.

The instructional presentation will be about giving the staff a speech about the things they have to do. For instance, if my Manager creates a presentation to let all the staff members know how to work in an environment like EPCS. So he will first explain the procedure and then the learning objectives which will include the aim.

When you have to create a presentation in which the audience has to make a decision it’s important to make your side strong so the audience will choose the decision that you’re proposing.  It’s important that the arguments from your side are strong; this also includes giving them information about what will happen if they don’t choose your side.  (Web 4)……………….

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