Unit 1 Communicating in Health and Social Care organizations (GC0218)

Table of Contents

Part 1.

Introduction.

Relevant theories of communication.

Communication skills used.

Review methods of dealing with inappropriate interpersonal communication.

Analysis of the use of strategies to support users with specific communication needs.

Part 2.

Introduction.

Impact of values and cultural factors on communication processes.

Legislative Requirements and Codes of Practice.

Ways of improving the communication process.

Part 3.

Introduction.

Benefits of IT to the Health and Social Care worker.

IT to benefit service users.

IT in achieving organizational strategic objectives.

IT in improving organizational efficiency.

IT legislation in day to day operations in organizations.

Conclusion.

Reference.

Part 1

Introduction

Effective communication is an important issue in health care and social care. In order to receive the best possible care for the patient, it is essential for the healthcare professional and the patient to understand each other very clearly. If the patient’s expectation cannot be fulfilled, it will be nearly impossible to provide good care to the patient.  As a result, effective communication can eliminate possibilities for mistakes, may make easy anxiety of the patient, let know both patient and healthcare professional what is expected from each other, and improve the quality of care.

Relevant theories of communication

There are three different types of theories that could be related to the case study the first being the cognitive theory.

The cognitive theory is a learning theory of psychology that attempts to explain human behavior by understanding the thought processes. The doctor should have learned that he must be more considerate towards patients that come into the hospital so that the patient was made to feel comfortable enough to address any issues that she was having and to even gain more of an understanding of how the skin problems had happened in the first place. The doctor should not have felt as though the choice of just telling the nurse to give the patient antibiotics was enough.

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Behaviorist Theory, the behaviorist traditionally worked in the area of learning. Watson argued that we come into the world as a ‘tabula rasa’ that is a blank slate and that everything we become is because of our learning experiences in our environment. In the case of the patient, she went into the hospital with a skin problem she was not given any information on what has caused the skin problems but she was very considerate by having to wait so long to be seen and trusted that the doctor was going to give her some positive feedback at the very least, because of the doctor’s direct cognitive behavior she left the hospital feeling unsatisfied.

Social Learning Theory grew out of Cognitivism, A. Bandura 1973 it is known that learning takes place through observation and sensorial experiences. The nurse was in this case taught to listen to the doctor and had done exactly what was asked of her she may not have been qualified to give the patient any advice on the skin problems or been given sufficient information to give to the patient about the skin problems. The nurse may have observed the way that the doctor had dealt with the patient and continued to communicate with the patient just as ordered by the doctor.

Communication skills used

From looking at the case study background information Scenario 1: Hospital appointments I have come to realize that the doctor uses direct communication skills. The doctor does this by getting straight to the bottom line. He only asked the patient a few questions before calling the nurse to give the patient the prescription for some antibiotics. The doctor did not spend much time with the patient and the patient did not get to voice any concerns or get the opportunity to ask the doctor for a sick note which she had needed to present to her boss at work.

The reasons why the doctor may have used a direct approach could have been because he didn’t have much time to spend with the patient as it could have been a busy day at the surgery wit even maybe not enough staff, it could have also been because the receptionist may not have given the right or enough information about the patient and the patient requirements…………….

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