Unit 1 LO3
3.1: Explain why security and confidentiality are important in a business environment?
Sainsbury is a famous and biggest shop in the UK (Sainsbury’s, 2017). Security and Confidentiality are very important in the business environment. According to (Halpern, 2010) Today’s growing controversial and highly competitive workplace privacy is important for a number of reasons:
Every business organization should do follow its security and confidentiality because it is very important for the business. Security in Sainsbury’s is essentials to protect its business from several losses. Sainsbury identifies three of the main areas for known losses as shoplifting, burglary, and robbery. Traditionally shoplifters steal high-value consumables such as spirits, champagne salmon, meat, or portable items such as razor blades, cosmetics, etc. Burglars typically target cash, cigarettes, and spirits, whilst robbers make attacks on the ATMs or cash rooms. CCTV systems can provide valuable evidence that may be used in court. The security alarm system is operated by store managers and staff in Sainsbury’s to detect burglars, thieves, and crimes. During trading hours, each store’s management team takes the necessary action whenever an alarm is activated.
Intelligent speakers provide a specific message, to inform staff that there is a security alert without raising any concern to the customers. Most stores have three keypads, located on the sales floor and in the general office. Ray adds: “The beauty of alarm system is that if the manager is in the office, the keypad will tell him where the alert is so he can go directly there. A manager can part set the system to protect a particular area, such as the main entrance – outside of trading hours when the shelves are being re-stacked and the store cleaned.
Sainsbury’s uses SSS Management Services at their Communications Centre to filter out false alarms from genuine alarm activations and to provide management information on all alarm activations. To reduce losses in the petrol filling stations (PFS), Sainsbury’s has installed smoke devices, from Protect, amongst others. These machines are triggered upon alarm activation and in less than a minute they fill the petrol station with thick smoke, making it impossible for the burglars to see what they are doing. This is a positive step towards the reduction of losses as well as damage.
The importance of confidentiality in Tesco business can be discussed into three categories: employee information, management information, and business information (Inspired Techs, 2017). In terms of employee information, employers must ensure privacy and “personal identifiers information” (e.g an employee’s social security number, home address or telephone number, e-mail address, internet identification name or password, parental name before marriage or driver’s license number). This means keeping employees and other stakeholder information confidential is legally obligatory for Sainsbury (Inspired Techs, 2017).
Management information should also be kept confidential to reduce workplace fraud, conflict, and privacy of management people. Keeping trade information confidential is essential to beat competitors, gain sustainable competitive advantages, and survive in the competitive marketplace. In this case, Sainsbury’s needs to keep the information confidential regarding production processes and procedures, business plans, financial information, budgets and forecasts, computer programs and data sets, client or customer lists, material sources and recipes, membership or employee lists, provider lists, etc (Work Spirited, 2018). Finally, hackers challenge the security of sensitive company information, privacy, and national security. It is therefore important that the digital world is secured, to protect our digital world by improving the dikes in that world.
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3.2: Explain the possible consequences of failing to maintain security and confidentiality in line with requirements.
Shrinkage through theft has been well documented as being an area of major concern for all retailers, with estimated losses industry-wide close to £2 billion in the UK over the past 12 months. One of the UK’s leading supermarket chains Sainsbury’s, with an estate of 558 stores and 240 petrol filling stations (PFS), admits to suffering losses in line with average figures for the retail industry.
A lack of security cameras, entry badges, inventory systems, alarms, and other means of protecting the assets can cost significant dollars. In some instances, a business organization might have assets siphoned on an ongoing basis, not knowing they are missing until it’s too late to recover them. Large robberies can happen in broad daylight if they don’t have proper security procedures or personnel trained to question strangers on your property, including in offices, warehouses, and stores. Shoplifting is a key concern to hire retail security professionals to help to make every area of the store visible to the staff using items such as ceiling mirrors and security cameras (Security Matters, 2018).
The security head of Sainsbury’s, Ray quips: “We plug one hole to stop losses, which has the same effect as putting a finger in the dyke, eventually another hole will appear somewhere else. It’s an ongoing situation.” Most stores and PFS have a constant risk of burglary, where cash, cigarettes, and spirits are the main targets. This is typical for most supermarkets. Burglars attack dressed in black and wearing balaclavas, which makes them extremely difficult to identify. The security head of Sainsbury’s, Ray, also said “Most of the crime is drug-fuelled. We stock expensive wines that are never taken, and I am amazed how often burglars will steal branded scotch, rather than malt!” This means if Sainsbury fails to ensure security in its business, these issues (including burglary and crimes will increase more that will cause huge financial damage to its business.
Poor confidentiality at Sainsbury’s can lead to disastrous results for the business, the customers, and the suppliers. With more and more businesses relying on technology to transact business, digital confidentiality is becoming a significant concern even for Sainsbury (Security Matters, 2018). Addressing privacy and confidentiality issues on the business and throughout the communications and electronic transactions will help to avoid problems that can hurt stakeholders. Failure to properly protect and protect confidential business information may cause a huge amount of financial and brand image damage. On the wrong hand, confidential information may be misused to perform illegal activities (for example, fraud or discrimination), which instead of making an expensive case for the employer. Employee disclosure of sensitive workers and management information may cause a loss of faith, confidence, and loyalty. It will almost always be a reduction in productivity (Halpern, 2010).
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