Survey On Nissan Automobile’s Customer Service (GC01180)
Q1.On your most recent service visit, how would you rate the quality of work performed?
- Excellent
- Very good
- Good
- Fair
- Poor
Q2.On your most recent service visit, how would you rate avoiding inconveniencing you?
- Excellent
- Very good
- Good
- Fair
- Poor
Q3.On your most recent service visit, how would you rate your willingness to go out of their way to satisfy you?
- Excellent
- Very good
- Good
- Fair
- Poor
Q4.On your most recent service visit, how would you rate the performance of repairs?
- Excellent
- Very good
- Good
- Fair
- Poor
Q5.On your most recent service visit, how would you rate having convenient hours for service?
- Excellent
- Very good
- Good
- Fair
- Poor
Q6. On your most recent service visit, how would you rate quickly acknowledging your arrival?
- Excellent
- Very good
- Good
- Fair
- Poor
Q7. On your most recent service visit, how would you rate arranging replacement?
- Excellent
- Very good
- Good
- Fair
- Poor
Q8. On your most recent service visit, how would you rate the friendliness and helpfulness of cashiers?
- Excellent
- Very good
- Good
- Fair
- Poor
Q9. Overall, what is the satisfaction level regarding the service of Nissan?
- Very satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very dissatisfied
Q10 How would suggest Nissan Automobile improve its services?
3.2 Evaluation of customer feedback
Q1. On your most recent service visit, how would you rate the quality of work performed?
In this survey, there were both male and female participants. They were first asked about the quality of work performed. They both give both positive and negative answers according to their views. Among them 20% people said that their work performance quality is excellent, 35% people said that their work performance quality is very good, 15% people said that their work performance quality is good, 11% people said that their work performance quality is fair and 9% people said that their work performance quality is very poor.
Q2. On your most recent service visit, how would you rate avoiding inconveniencing you?
In this survey, there are both male and female participants. In this survey, they were asked about the rate of avoiding inconveniencing of Nissan. Among them 25% people said that the avoiding inconveniencing of Nissan is excellent, 45% people said that the avoiding inconveniencing of Nissan is very good, 20% people said that the avoiding inconveniencing of Nissan is Good, 7% people said that the avoiding inconveniencing of Nissan is fair and 3% people said that the avoiding inconveniencing of Nissan is Poor.
Our Recommended Resources:
Unit1The Business Environment Assignment with Sainsbury and NHS
Q3. On your most recent service visit, how would you rate your willingness to go out of their way to satisfy you?
In this survey, there were both male and female participants. The participants were asked about the rate of willingness to go out of their way to satisfaction. Among them 15% people said that the rate of willingness to go out of their way to satisfaction is excellent, 35% people said that the rate of willingness to go out of their way to satisfaction is very good, 30% people said that the rate of willingness to go out of their way to satisfaction is good, 12% people said that the rate of willingness to go out of their way to satisfaction is fair and 8% people said that the rate of willingness to go out of their way to satisfaction is very poor.
Q4. On your most recent service visit, how would you rate the performance of repairs?
In this survey, there were both male and female participants. The participants were asked about the performance of the repairs of Nissan. Among them 10% people said that the performance of repairs of Nissan is excellent, 50% people said that that the performance of repairs of Nissan is very good, 30% people said that that the performance of repairs of Nissan is good, 7% people said that that the performance of repairs of Nissan is fair and 3% people said that that the performance of repairs of Nissan is very poor.
Q5. On your most recent service visit, how would you rate having convenient hours for service?
In this survey, there were both male and female participants. The participants were asked about the convenient hours for service. Among them 14% people said that the convenient hours for service of Nissan is excellent, 37% people said that the convenient hours for service of Nissan is very good, 29% people said that the convenient hours for service of Nissan is good, 15% people said that the convenient hours for service of Nissan is fair and 5% people said that the convenient hours for service of Nissan is very poor.
Q6. On your most recent service visit, how would you rate quickly acknowledging your arrival?
In this survey, the participants were asked about quickly acknowledging about arrival. Among them 15% people said that quickly acknowledging about the arrival of Nissan is excellent, 20% people said that quickly acknowledging about the arrival of Nissan is very good, 45% people said that quickly acknowledging about the arrival of Nissan is good, 15% people said that quickly acknowledging about the arrival of Nissan is fair and 5% people said that quickly acknowledging about the arrival of Nissan is very poor.
Q7. On your most recent service visit, how would you rate arranging replacement?
In this survey, the participants were asked about arranging the replacement of Nissan. Among them 25% people said that arranging the replacement of Nissan is excellent, 30% people said that arranging the replacement of Nissan is very good, 18% people said that arranging the replacement of Nissan is good, 15% people said that arranging the replacement of Nissan is fair and 12% people said that arranging the replacement of Nissan is poor.
Q8. On your most recent service visit, how would you rate the friendliness and helpfulness of cashiers?
In this survey, the participants were asked about Nissan’s cashier’s helpfulness and friendliness. Among them 30% people said that the Nissan’s cashiers helpfulness and friendliness is excellent, 40% people said that the Nissan’s cashiers helpfulness and friendliness is very good, 10% people said that the Nissan’s cashiers helpfulness and friendliness is good, 15% people said that the Nissan’s cashiers helpfulness and friendliness is fair and 5% people said that the Nissan’s cashiers helpfulness and friendliness is poor.
Q9. Overall, what is the satisfaction level regarding the service of Nissan?
In this survey, the participants were asked about the satisfaction level of the service of Nissan. Among them 15% people said that the satisfaction level of service of Nissan is excellent, 50% people said that satisfaction level of service of Nissan is satisfied, 10% people said that satisfaction level of service of Nissan is neutral, 20% people said that satisfaction level of service of Nissan is dissatisfied and 5% people said that satisfaction level of service of Nissan is very dissatisfied.
Q10. What are your suggestions for Nissan to improve their services?
When the participants were asked how they would like to recommend Nissan to improve its services, the majority numbers of participants said Nissan after-sales should improve. In this case, they suggested to the staff should be more friendly, supportive, and informative. Most importantly, it is essential for the customer assistants of Nissan to be more knowledgeable about the products and services of Nissan and customer queries.
Then, Nissan needs to improve its services so that its consumers feel comfortable and convenient. In addition, it is essential to improve the seep of services along with the quality of services. Finally, Nissan can introduce more service centers in different places that will save time and costs for customers and will be more convenient.
3.3 Suggestions for further improvements to customer service, based on feedback.
Nissan is in a good position in the UK automobile company. For further improvements, Nissan should improve the quality of their products. It should also develop its customer services. They should develop their product replacement and product arrangements. They should create environmental and energy-saving cars and ease of automobiles. When the participants were asked how they would like to recommend Nissan to improve its services, the majority numbers of participants said Nissan after-sales should improve.
In this case, they suggested to the staff should be more friendly, supportive, and informative. Most importantly, it is essential for the customer assistants of Nissan to be more knowledgeable about the products and services of Nissan and customer queries. Then, Nissan needs to improve its services so that its consumers feel comfortable and convenient. In addition, it is essential to improve the seep of services along with the quality of services. Finally, Nissan can introduce more service centers in different places that will save times and costs of customers and will be more convenient
Full Documents Click Download But
You may also like
Professional Discussion Individual Presentation Paper (GC01809)
BMS412 Business Environment Assignment with Morrisons (GC01808)
