2.1 Agree with the purpose, content, and style for the range of business documents
A business letter is a type of letter, which is used to connect with people outside of the workplace. There could be many recipients of a business letter. They are colleagues in other businesses, customers, professionals who advise the business, service providers, government officials, and job applicants. The most widely used format for business letters is “block style,” where the text of the entire letter is justified left. The text is single-spaced, except for double spaces between paragraphs. Typically margins are about 1 inch (25.4 mm) on all sides of the document, which the default is setting for most word-processing programs. If one is using Microsoft Word, it can be turned into its built-in Letter Wizard for additional formatting assistance which could be found in the tools menu. It can be delivered by mail. The sender has to add his name, address, job title, and contact information lastly if he wishes to send via email.
This business letter format illustrates the specific parts of a business letter:
A business letter
Date: 24 July 2018
Central Park Hotel Ltd.
49 Queensborough Terrace, Westminster Borough,
London, W2 3SY,
Subject: Investigation of customer complaints
The study on customer complaints discloses a number of issues. At first, the customer complained about the front desk staff and their skills. Then the customer complained about the delay in check-in and checks out. Finally, the customer issued a report about the customer service is not enough.
The first and last complaint is authentic. There are many other customers who have reported the problems. The reason for the first problem is the main staff of the front desk was absent that day as he was sick. There are not sufficient staff who can take care of the case well. The last reason occurred for the current overload of customers at the hotel. As enough staffs were not present that day, the problem arose. There is no valid reason for the second problem.
Greenwich hotel can take a few steps to handle the situation. Firstly it must train the staff well as they can take control of the situation. Secondly, they can organize the staff’s work well so that there are no complications for the staff to serve the customers well. This can help to solve the delay problem. Finally, they can take the necessary steps to stop the check-in and check-out problems.
Many thanks for hiring me for investing in the issues that arose in the Greenwich Hotel.
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2.2 The learner should provide an assignment on showing good research in relation to the required documents.
For different types of documents such as letters, memos, reports, or charts, different types of technologies and contents are used to serve their purposes. To create the documents a number of technologies and computer software are used that are Microsoft word, excel, PDF, Google Drive, iCloud, CRM database, printer, etc. For example, MS Word is used to write the report, MS Excel to prepare the charts. Both MS Word and MS Excel are used to produce the table (Hammer, 2015). A normal or standard way of inputting text into a computer (or in the olden days was a typewriter) is through a keyboard. It can be a wireless or wired keyboard or a touch-pad depending on the device you are using. In a keyboard, the user presses the specific key for each character that needs input and this is transferred on to the word processing software that is available, installed, or being used on the device (Westerman, 2016).
The keyboard and mouse are for manual entry of text. Can be slow and/or error-prone depending on the skill of the keyboard operator. These are universally available and are usually supplied with a PC. Other software (MS Excel, database applications) are used for sorting of text and other data. These are also used for statistical and analytical purposes. To communicate and send documents a number of technologies are the internet, e-mail, fax, mobile apps, social media, etc. Business documents can be stored in the e-mail and transferred to the business people. By using mobile apps and fax can also help to create and send business documents to business stakeholders (Wilson, 2016)…………