Table of Contents
Products and services.
The physical distribution system of Peace Essentials.
The online distribution system of Peace Essentials.
2.0 Analyse the key operation management process in organizations.
Restock process in Peace Essentials.
The physical selling process in Peace Essentials.
The online selling process in Peace Essentials.
Supply process in Peace Essentials.
Process analysis for Peace Essentials.
Processes Characteristics in Peace Essentials.
3.0 Five performance objectives.
4.0 Critically discuss the supply chain of the organization.
Peace Essentials is a retail shop in the heart of East London, UK. This is a small and medium-sized organization. It has been operating since 2009. This is a private limited company and owns by two partners. The owner of this business two brothers. Their names are Shaikh Abdur Rahman Madani and Ershad Ullah. According to a discussion with the shop owner and manager, Ershad Ullah, Peace Essentials is now operating in only a single branch in Shadwell of East London. It has employed four part-time and two full-time staff.
It serves about 3000 customers every week. It has been growing up slowly and steadily with the increasing trend of market share and revenue. In 2017, it has gained about 15% of the total local market share. Then, it has gained about £325,000.00 in revenue, around28% of gross profit, and about 17% of the net profit in 2017. The owners of Peace Essentials are now thinking to extend its operations in both local and national markets (Manager of Peace Essential, 2017)…
Products and services
Peace Essentials sell different kinds of products. The key items are Islamic books, children’s books, clothing, perfumes, accessories, prayer essentials, CDs/DVDs, electronics, children’s toys, Hajj and Umrah essentials, caps/hat, gift items, new arrivals and best sellers (Peace Essentials, 2017).
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Peace Essential is a physical store. Almost all of these sales and revenues come from its store. Peace Essentials decorated its store nicely with attractive layouts, lighting, and music. The store layouts are shown in the following image:…
Peace Essential’s Webpage
Peace Essential has a website. The main purpose of this website is to provide information on products to the potential and target customers. This website also gives the opportunity of online buying to its customers. However, there are very poor sales through online/its website. The images of the website are provided as below:…
2.0 Analyse the key operation management process in organizations
According to Stevenson (2014), the operation management process differs from business activities, size, structure, and organizational culture. In addition, every organization needs to identify effective business and operational processes to meet its organizational goals. Although Peace Essentials is a small and medium-size organization, it has a particular process/network of operation including physical and online selling process, stock and inventory process, and supply process. Heizer and Render (2013) defined the selling and supply process of operation as a business activity because they are an internal operation of the business, and stock and inventory process of operation as a business function because they deal with customers and suppliers………