Unit 34: Operation Management with Zamzam International (GC090)
Table of Contents
1.0 Introduction.
1.1 Location.
1.2 Products and services.
1.3 Store layouts.
1.3 Structure.
1.4 Physical distribution system of Zamzam International
1.5 Online distribution system of Zamzam International
4.0 Define the customer objectives and expectations, and critically analyze the performance against the objectives and expectations.
Quality.
Speed.
Dependability.
Flexibility.
Cost
Overall performance.
2.0 Analyse the key operation management process in Zamzam International
2.1 Process Characteristics (4 Vs model as a basis)
Competitors and their severity.
Variety.
Volume.
Variation in demand.
Visibility.
2.2 Process types.
2.3 Operation management process in Zamzam International
5.0 Recommendation.
6.0 References
1.0 Introduction
Zamzam International is a small and medium-size retailer situated in East London, UK. The main location of Zamzam International is East London of UK. Based on the business size of the Zamzam International, it is said to be a small & medium size firm. This business organization was established as a family business before 30 years in 1980. From the beginning of the business, Zamzam International tries very hard to satisfy its customers and build a strong profitable relationship with the customers. Already, it has built a good brand image in the UK market. Zamzamdirect.com has launched online selling for the last few years.
1.1 Location
The main location of Zamzam International is in the UK at Green Street in East London. It is beside the Upton Park underground station. The address of Zamzam International is Hill and Dale Ltd T/A ZAMZAM, 388 Green Street, London, E13 9AP, Customer Services contact: 0208 470 1300, and E-mail: info@zamzamdirect.com, Emergency Contact no: 07414 560380. This store is opening for you from 9.00 am to 9:00 pm on the day of Monday to Saturday, and 10:00 am – 7 pm on Sunday (Zamzam Direct Limited, 2017).
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1.2 Products and services
There are various types of commodities are available in Zamzam International. Hajj and Ramadan products and services, books, clothing, health and beauty products are available in the Zamzam International. Also, Zamzam International has various types of Attar & Perfumes, various types of Gifts & decorations product, children products, CD/DVD, Software for computer, Magazines for Islamic items, and Sweets (Zamzam International, 2018).
1.3 Store layouts
Zamzam International is situated in a famous and attractive place (Zamzam Direct Limited, 2017). It has a well-decorated store that has a very attractive design, proper lighting faculty, air-conditioned and other decorated facilities.
4.0 Define the customer objectives and expectations, and critically analyze the performance against the objectives and expectations
Ritzman and Malhotra (2016) stated that business organizations must have a number of particular objectives to successfully perform organizational functions to achieve the goals and objectives. Mahadevan (2014) said that the key task of a business organization is to assess overall performance and take the proper actions to achieve the goals and objectives of a business. There are some performance objectives of a business operation that supports business to achieve a competitive advantage in the marketplace…………..
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