Operations Management is the field of Management that deals with the management of resources that contribute to the production and delivery of goods and services. The operations function in any organization can be rightfully identified as the one responsible for managing the resources efficiently and effectively. It is a management process that is required in every organization regardless of the nature of work or business that the organization carries out.
Quality Management pertains to the effective application of all the steps that ensure the presence of quality parameters and attributes in the product or service. Quality Management in today’s environment focuses on preventive actions that are coherent with the objectives of operations management of efficient utilization of resources and maximizing output. Quality Management systems are now an essential part of a world-class operations management set up. Quality is often said to be defined by customers, but it is different from just qualitative judgment. Quality needs to be defined for each operation and laid out in clear terms. Only then can quality management systems be developed and quality ensured for the customer.
Hotpoint is a consumer appliance manufacturer that has recently been awarded UK Super Brands of the year 2015. This company is exemplary in achieving this status.
“At Hotpoint, it’s always been our mission to bring stylish, intelligent appliances into your home. With a history of trusted innovation, we have real insight into the demands of modern life. So they not only look great in your kitchen but also make life easier by delivering outstanding results”.
Utilizing world-class operations management and quality management concepts Hotpoint has gained highly favorable acceptance among consumers and delivers outstanding results. Below are a few operations management and quality management activities that contribute to business strategy and customer demands.
Hotpoint manufactures a number of household products. Utilizing the available manufacturing resources and infrastructure, the capacities of each product line are defined. Based on Marketing & sales data and order bookings, different items are taken into monthly plans. The parts manufacturing and assembly lines are planned and scheduled well in advance by the operations planning team.
Resource mobilization / Execution
All the raw materials and components are checked for inventory. Material resource planning is utilized to issue the bill of materials based on the order quantity and respective weekly and daily production plans. Materials issuance and manufacturing operations are accurately executed to achieve daily production targets
Quality checks are present at all the stages of the manufacturing supply chain. From material and components delivery until the final inspection of the manufactured item, the Total Quality Management approach is employed. Quality standards are well defined and vigorously incorporated at various stages of the manufacturing process flow. Total Quality Management is the prevailing concept in leading organizations and also gaining acceptance among other companies globally. TQM promotes the fact that understanding and application of quality are not confined to product only but it is a mindset that should be inculcated within organizational roots. From management commitment to a proactive approach on production line and processes review, the concept of TQM should exist in every aspect of the organization
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Statistical Process Control
Daily manufacturing output data is compiled in the form of reports and statistically evaluated against the plan. The data is critically analyzed for anomalies and deviations. Quality Circles are frequent features of the quality assurance department which keeps on the outlook to identify improvement areas in the production process as well as wastages minimization. Production and quality control can review the process data to gauge operational efficiency or anomaly. Any deviation in the data needs to be investigated and traced to the origination point. This should be further eliminated from the process or amended for improvement.
All in all excellence in operations management ensures to produce and deliver a product satisfying all quality parameters. Not only valuable cost is saved through this area but it also results in customer satisfaction……….
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