Table of Contents
Greggs Plc background.
1.2. Major decisions to be taken by Greggs Plc, Shepherds Bush Shop.
1.2. Information and knowledge needed to ensure effective decision-making.
1.3. Assess internal and external sources of information and understanding.
2.1 Identify stakeholders for a decision-making process.
2.2 Make contact with those identified stakeholders and develop business relationships.
2.3 Discuss how does personal networking help in the decision-making process?.
2.4. Design strategies for improving personal networking.
3.1 Existing processes of communication in Greggs Plc.
3.2 How the improvements can be implemented to ensure greater integration of systems of communication in Greggs Plc.
3.3 Personal plan to improve my own communication skills.
4.1 Identify and evaluate existing approaches to the collection, formatting, storage, and dissemination of information and knowledge at Greggs Plc.
4.2 What strategies can be designed and implemented to improve the current approach used to collect, format, storage and dissemination information and knowledge.
4.3 The steps you will take to implement a strategy to improve access to systems of information and knowledge
This report demonstrates an understanding of how it is significant to assess information and knowledge needs for a business organization. The report is based on a particular organization namely “Greggs Plc”.
Greggs Plc background
Greggs Plc is a leading bakery retailer in the UK specializing in freshly made bakery food. The Shepherds Bush branch of this company is run by 8 staff. Sandwiches are made fresh each day with their own recipe bread, baked, and delivered from the regional bakery. It bakes off all its savories little and often in the ovens to provide quality, freshly baked savories throughout the day. All of the raw savories, sandwich ingredients, and sweets and others come from regional bakeries every day in the morning (Greggs, 2014).
1.2. Major decisions to be taken by Greggs Plc, Shepherds Bush Shop
Decision-making is a process of solving identified problems as well as opportunities. Planning leads to decisions followed by company policies aims and objectives, and then it leads to the selection of alternative policies, procedures as well as objectives. The key reasons for decision-making are to force human behavior towards a future goal.
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Decision making is classified by three Organisational Management Levels: a) Strategic decision; b) Tactical; and c) Operational decision
Figure: 3 Management Level
These three levels of management in Greggs Plc are explained below:
The strategic level of management is consists of top-level management of a company such as Chief Executive, Managing Director, Board of Directors, etc. where the management devotes most of their time to planning and coordinating functions.
Tactical management is consists of middle-level management like departmental managers, branch managers, area managers, etc. where they are responsible for the top management for their department functions.
Operational management is consisting of the junior level of management such as section officers, shift leaders, deputy managers, superiors, etc where the management is responsible for daily operational activities.
1.2. Information and knowledge needed to ensure effective decision making
As Davis & Olsen (1984) Information is the data that is processed into a form to be meaningful to the recipient, and which is perceived value in present actions or prospective actions and/ decisions. For example, to a shop manager of Greggs Plc, weekly sales figures derived from the transaction processing system may be considered as information.
Knowledge is information within people’s minds. Knowledge is based on the meaningfully organized accumulation of information (messages) through experience, communication, or inference. For example, in order to know how the performance of a particular shop of Greggs Plc compares with other shops and to understand why sales have been falling off, the shop manager would need several items of information, including the weekly sales figures…………..