Managing Communications, Knowledge & Information (GC009)

Table of Content:

1.1 introduction.

1.1.1 Strategic decisions.

1.1.2 Tactical decisions.

1.1.3 Operational decisions.

1.2 Source Information and Knowledge needs.

1.2.1 Planning.

1.2.2 Recording.

1.2.3 Controlling.

1.2.2 Communication.

1.2.3 Impact of lack of knowledge.

1.4 Recommendations for improvement

2.1 stakeholders.

2.1.1 Primary stakeholders;

2.1.2 Secondary stakeholders.

2.2. Stakeholder grid.

2.4 design strategies for improvement

3.0 Conclusion.

1.0 Introduction

Primarily communication, information and knowledge management is a great role in ensuring understanding information from different sources in a large organization like Tesco. Information channel is expected to remain reliable in a manner that remains truthful and compelling as it goes through the channel of communication.

The person who is entrusted with information management is very important especially because the information is central to decision making. Information is not just stored in the human brain but in a variety of sources to form the background of the business by offering a number of strategic management and operational functions of the organization. Communication which is the primary role of information is the act and sequence of giving out thoughts (Lehman, & DuFrene, 2008).

Tesco is one of the biggest retail shops on the planet with more than 2500 retail stores in many parts of the world. The retail store employs more than 350000 people of different cultures and diversity.it also operates in more than 11 countries outside the United Kingdom.

The global world on the business front keeps on hanging and Tesco responds to the changes more effeminate the united kingdom, Tesco has both small presence and large presence as its many stores range from local Tesco express to large Tesco superstores and express. Apparently, Tesco has stores around the globe to include in japan and china

1.1 The range of decisions to be taken

1.1.1 Strategic decisions

A decision at a strategic level deals with high-level planning initiatives by the top authority of an organization and has a range of long-term effects on the organizational goals and objectives. According to Lehman, & DuFrene, (2008) strategic decision also involves decisions regarding the allocation of resources crucial to the organizational objectives and the subsequent adoption of actions to achieve the objectives. A strategic decision actually is about the direction that will change the structure of an organization in terms of the direction it is taking and influence performance.

At Tesco, the strategic decision is the link between the organization and the external powers such as the power of suppliers. Additionally, managers at strategic decision making direct the direction the organization is taking as far as resource allocation and course of action at the market level goes. They, for instance, choose priorities for investment markets and products in favor of customers.

At Tesco, top managers are involved in strategic decisions that can be either formal or informal with external stakeholders. Among the top-notch decisions to be made at the strategic level, we have mergers and acquisitions, portfolio management, and diversification with respect to the external environment. A rational decision follows very specific and distinct logical processes by being clear about a goal and the manner of solving a problem and in many cases it’s official in nature.

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1.1.2 Tactical decisions

The decisions at this level are middle-term decision at the implement the strategic decisions. The middle-level managers are tasked with the responsibilities of implementing decisions at this level. For example, the human resource manager will make important decisions about the staffing requirements of the employees as well as look into employee welfare. They implement decisions from the top and pass it to a lower level of management………….

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