Management and Operation Assignment Help Level 4 (GC01926)

Table of Contents

1.0 Introduction.

2.0 Different roles and characteristics of a leader and a manager

3.0 Apply the role of a leader and the function of the manager in given contexts.

4.0 Demonstrate an appreciation of the role leaders and managers play in the Operations function of an organization.

5.0 Demonstrate an understanding of the relationship between leadership and management in a contemporary business environment

6.0 Conclusion.

References.

1.0 Introduction

Every organization has managers to manage the functions of the firm in an effective and planned way. Management includes several factions of the business firm. An important management form is operational management. According to Heizer (2017), the term operational management can be defined as the process of managing the operating functions inside and outside the business organization.  The operational managers are the main persons who have the responsibility to manage and run the operating activities. Operational managers have enough quality to make decisions regarding the operating functions and other decisions for ensuring the objectives of the organization. According to Barnes (2017), an organization can be a manufacturing organization or a service type organization.

This assignment presents the overall description of the operational management system of Amazon. Amazon is an American company and uses digital platforms to distribute its products to customers.  Amazon has also operating activities including e-commerce and cloud computing. Already; Amazon has established a good brand image not only in America but also all over the world. The first part of the paper explains the meaning and differences between leaders as well as managers. The second part of the paper explains the roles and responsibilities of leaders and managers. In the final part; it contains the various theories to analyze the mangers and leaders’ capability and weaknesses.

2.0 Different roles and characteristics of a leader and a manager

2.1 Definition of managers and leaders

Leaders

Surbhi (2018) stated that Leaders are also the key persons of a business firm who are leading, inspiring and monitoring the activities of a business organization. They have the main responsibility to lead the followers according to the plans set by the managers. Leaders always try to do good activities on behalf of the firm to gain the ultimate targets of the firm. Leaders are connected with the personnel of a firm and motivate the workers to gain the ultimate task from the workers.

Leaders do not have the power of authority to recruit the employees or cut the employees but they are the ultimate trainer of the employees (Nikita Duggal, 2019). The quality of performance of the followers is maintained by the leaders. The leaders talk with their followers about the process of doing activities and problems as well as try to give adequate guidelines for solving the problems or barriers. A good leader has possessed some trains including honesty, trusty, integrity, creativity, and team working and thinking skills (Nikita Duggal, 2019). The leaders have various categories like managerial, inspirational, motivational and transformational leaders.

Managers

Surbhi (2018) noted that managers are the key persons of a business firm who are managing, organize, operating and monitor the activities of a business organization. Mangers are also involved in the make-up the planning of the business firm. They have the main responsibility to make plans, set up guidelines, set up policies, distribute the plan and implement the plan accordingly by operating the lower-level employees of the business firm (Nikita Duggal, 2019). Managers always try to do good activities on behalf of the firm to gain the ultimate targets of the firm.

The management of the human resource management of the firm is an important function of the managers. Managers have the power of authority to recruit the employees or cut the employees according to the demand of the firm.  The managers create a good working environment within the firm by using a participative management style. The managers also prepare the budget of the firm and maintain the smooth flow of business activity (Nikita Duggal, 2019). The managers are qualified in various sectors including great communication knowledge, problem-solving knowledge, decision-making capability and technical knowledge. The management has three levels including lower level, middle level and upper level.

2.2 Differences between managers and leaders’ roles

Nikita Duggal (2019) noted that managers are the key persons of a business firm who are managing, organize, operating and monitor the activities of a business organization. On the other hand; Leaders are also the key persons of a business firm who are leading, inspiring and monitoring the activities of a business organization. The other dissimilarities between managers and leaders are given in the following table:

3.0 Apply the role of a leader and the function of a manager in given contexts

3.1 How the role of a leader and the function of a manager apply in different situational contexts

Amazon is the world’s largest e-commerce business which is situated in America. The founder of Amazon is Jeff Bezos. It has 5600 managers in order to manage its activities in the whole world (Amazon Inc., 2017). The responsibility of leaders of any organization is to set the vision and the responsibility of managers is to set the goals of the organization. Leaders innovate the work and managers follow their innovative works. Managers are not unique like leaders.

In order to achieve the goals of the organization leaders motivate subordinates but managers directly control and coordinate among the different works of the organization (Strickland, 2018). Managers do not take risks like leaders. According to Aquilano,(2016), Leaders always try to keep good relationships with the employees by motivating them whereas managers set objectives for the organization. Strickland (2018) mentioned that the largest e-commerce business in the world in terms of size is Amazon which continuously expanding its business operation.

Every leader fixes a vision and tries to make this successful by motivating the employees. The leader of Amazon focuses on the development of the organization. Leaders regard as informal identities where managers behave formally in an organization (Nikita Duggal, 2019). According to Betterteam (2019), managers coordinate the works of the organization on the other hand leaders motivate the employees to fulfill the vision.

According to Amazon Annual Report (2017), Amazon follows a democratic leadership style. According to Amazon Inc. (2019), sometimes leaders of Amazon face many problems and they try to solve those problems quickly. Sonia Kukreja (2018) said that the Democratic leadership style helps to do this easily. According to Samiksha (2013), democratic leaders play an important role in Amazon………………………………………..

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