Table of Contents
Q1. Analyze the role and key practices of HRD.
Q2. Evaluate the contribution of the HRD function in the healthcare sector
Q3. Identify and explain two ethical HRD issues in the healthcare sector
People with dementia are treated without empathy.
Patients are being deprived of liberty unlawfully.
Q4. Make two HRD recommendations.
Staff Training and development
Research and Development
Human Resource Development (HRD) refers to the framework that helps organizations to develop their employees and organizational abilities, skills, and knowledge. This framework focuses on different issues including organizational development, tuition assistance, succession planning, coaching and mentoring, key employee identification, performance management, staff career development, employee motivation, staff training and development, employee engagement, and organizational performance (Heathfield, 2016). Therefore, Human Resource Development (HRD) has now been a key issue in organizations including the healthcare sector. This paper prepared a report for the UK nursing homes and residential care homes, mainly focusing on a particular healthcare organization named “Community Care”. Community Care is one of the leading social care careers that offer a range of products including community care, community care for children and adults, community care jobs, and community care lives (Community Care, 2016).
In the first section, the role and the key practices of human resource development in the UK healthcare sector including Community Care. Then, this paper evaluates the contributions of human resource development functions in the UK healthcare sector. Next, two key ethical issues are discussed and evaluated from the perspective UK healthcare sector and the scenario is given in the case study. Finally, two HRD recommendations are provided for the UK healthcare sector and Community Care.
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Q1. Analyze the role and key practices of HRD
According to Mullins (2014), Human Resource Development (HRD) health care sector plays a significant role to gain organizational goals. This is because it includes several methods and techniques that improve performance, productivity, efficacy and quality of the health care sector. Zurn and Adams (2014) said the initiatives taken in the human resource department of the health care sector aim to improve efficiency, equity and fairness. Some strategies like targeting specific needs, financial protection mechanisms, and re-deployment services are mainly essentials to increase equity. Torrington et al. (2013) said the HRD is also essentials to improve service quality and client satisfaction, where the HRD mainly focuses on socio-cultural quality (means clients’ satisfaction) and technical quality (means people’s health condition). However, Briton and Gold (2015) said human resource professionals in the health sector (including Community Care) are facing challenges to deliver quality health care to the people.
Employee training is an essential factor in the health care sector. Therefore, HRD in the health sector (including Community Care) should focus on health workforces in case of both skills and training levels. Appropriate education qualification and in-service training are required for the health care workers to meet the client needs and goals of a successful healthcare system (Mullins, 2014). However, the case study shows that the health care sector (including Community Care) is facing several challenges to ensure effective training for their workforces that are affecting the performance and quality of health care services.
A study by Community Care discloses that staff in the residential care sector are not getting vital training, mainly in the Mental Capacity Act, safeguarding, and dementia care. The lack of training or poor training provided to the residential and nursing homes are leaving the residents at risk, most importantly the adults who need complex needs. In addition, due to lack of proper training safeguarding issues are not being reported, people with dementia are treated without empathy and understanding their needs, patients are being deprived of liberty unlawfully. Unison said “shocking lack of investment” is the main cause of poor service and poor training provided in the health care sector. The Care Quality Commission said the existing gaps in the health care sector are key issues in terms of the protection of vulnerable people’s rights (Case Study, 2017)…………..
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