Table of Contents
Task1.1 produces a report explaining what ‘added value’ means in terms of customer service.
Task: 1.2 Recognize the opportunities to add value to customer interaction.
Task 1.3 Write a report on identifying/recognizing at least four constraints in carrying out ‘added value’
Task 1.4 Produce a report on explaining the importance to let the customer know when you have gone the extra mile. It is recommended to provide examples to support the discussion.
Task1.1 produce a report on explaining what ‘added value’ means in terms of customer service
Prior to supplying goods to customers with value, a resource describes the enhancement of its product or service. Adding value is a firm that takes a product that can be considered a harmonious product with a few differences (if any) from the competition, where events apply, and a feature or add-on that provides potential customers gives it a greater perception (Sherrington, 2008).
The added value is an important strategy that can be used by small businesses to acquire and maintain customers, increase brand awareness, and move the market. Here are five more ways that can be easily applied in your business plan:
Always consider your customers’ perspective: Start the art of creating value pairs with the ability to see your business through the eyes of your customers. Consider what is important in your target market and how your product or service will benefit them. What problem does it solve, how will it help to raise their barriers or to make them work better? Focusing on the benefits of many business benefits instead of missing the boat, you can begin to help and stop selling your focus by providing content that focuses on your customer’s needs. Creating a customer is helpful in providing insight into your current and future customers, meaning what their meaning is, and a roadmap for the type of content you can create, which can give you added value and share.
Work firmly to improve customer satisfaction: Although there is a debate over whether the customer is always right (or not!), there is a sure-fire way for the lack of customer satisfaction to come back to the people. By entering honest feedback through a survey on a regular basis, you also give your fingers the opportunity to monitor your customers’ needs while traveling with your business and to monitor your brand’s identity in the market. Free surveying tools such as Survey Monkeys, Cues Services, and Survey Planets provide you with easy-to-use templates and unlimited feedback so that you can collect feedback and create an action plan based on the results.
Implement a marketing model in your strategy: As you are searching for ways to create value-added, popular marketing models can help shape your strategy to take over. For small and medium businesses, four CS models, brand acnes wheel, and SWOT Analysis Tool will help develop your brand’s quality statements, define your unique sales points, and even predict customer demand based on market trends.
Task: 1.2 Recognize the opportunities to add value to a customer interaction
The added value is an increase that is created by developing a business’s manufacturing process. It is easy to think of some examples of how a production process can add value to (Roth J, 2010). It is a great opportunity to use an internal interaction (support call, product question), to raise new features or to improve client experience. There are several ways that customer interaction described as follows:
Share Success Story
Find out whether organizations are doing the right thing and share their success with clients. Sometimes the organization’s marketing departments will already be heavily bearing, and their customer can take advantage of the story’s materials (Gerard E, 2012). If not, do not hold it. Business organizations can still share success stories with customers who may benefit from those ideas (without disclosing confidential details)……………