About a Business Letter_ Assignment Example (GC01137)

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2.1 Agree on the purpose, content and style for the range of business documents

Business letters are used to communicate with individuals outside of the office. Recipients may include customers, colleagues in other businesses, service providers, professionals who advise the business, government officials, and job applicants. A business letter is usually formatted in block style, in which all of the elements of the letter, except the letterhead, are aligned with the left margin. It can be emailed or delivered by mail. If a letter is sent in the text of an email, the sender includes his name, job title, and contact information at the bottom of the email. A letter is developed as follows:

A business letter

Date: 20 May 2018

To: Manager

Greenwich Hotel Ltd.

120 Green Street, E5 2 DF

London

Dear Sir/Madam

Subject: Investigation of customer complaints

The study on customer complaints discloses number of issues. Firstly, the customer complained that the check-in and checkout take a long time. Secondly, the customer raised an issue against the frontline staff’s skills and experiences. Thirdly, the customers thought customer service at Greenwich Hotel is poor.

The investigation on the case found that the complaint against the frontline staff and their skills are authentic. This is because the staffs who served the customer on that day were new staff, where one of the old and experienced staff is on holiday, and the other one is sick. The other complaints rose by the customer are not considered valid because there is no valid and reliable data against those complaints.

In this circumstance, the Greenwich Hotel needs to take a number of initiatives. First, it must conduct an effective training and development program for the new staff before coming to the frontline and customers. Secondly, it should provide special training on customer service to improve the staffs’ performance. Thirdly, it must hire more skilled and experienced staff to reduce time in check-in and check-out.

Many thanks for hiring me for investing in the issues that arose in the Greenwich Hotel.

Yours Faithfully

XYZ

Analyst and Reporter

2.2 The learner should provide an assignment on showing good research in relation to the required documents.

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For different types of documents such as letters, memos, reports, or charts, different types of technologies and contents are used to serve their purposes. To create the documents a number of technologies and computer software are used that are Microsoft word, excel, PDF, Google Drive, iCloud, CRM database, printer, etc. For example, MS Word is used to write the report, MS Excel to prepare the charts. Both MS Word and MS Excel are used to produce the table (Hammer, 2015). A normal or standard way of inputting text into a computer (or in the olden days was a typewriter) is through a keyboard. It can be a wireless or wired keyboard or a touch-pad depending on the device you are using. In a keyboard, the user presses the specific key for each character that needs input and this is transferred on to the word processing software that is available, installed, or being used on the device (Westerman, 2016)…………………..

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