EMPL4007 Employability Skills Assignment Sample (GC0525)

EMPL4007:  Employability Skills

CV

Muhamud Ali Omar                                                    Mobile:

Flat 99, Kingmarsh House                                          Email:

Bristol, BS5 0DG

I have gained vast knowledge, experiences, and skills in the UK food retail industry.  Most importantly, I have varied experiences and skills at the management level in different food organizations in the UK. Therefore, I deserve to get the position of “Café Manager/Coffee Shop Manager” at Clapham Common Café, London, SW4.

EDUCATION

2016-2017       Higher Education Certificate in the Workplace’s Skills

University of Wales  

• This is a professional course that has mainly improved my interpersonal skills. This course included a number of modules, where almost all of them based on interpersonal skills.
• The key modules in this course were Problem Solving, Communication Skills, Employability Skills, Team Working Skills, Technology Skills, Researching and Analyzing Skills, and Project Planning Skills.

2008-2011       BA (Hons) in International Business

London School of Marketing (LSM) awarded by Anglia Ruskin University    

• This course has developed my knowledge and understanding of business areas, and the research and development sector. This course has also developed my interpersonal skills.
• This was an academic and taught course. This course included a number of modules. The main modules were International marketing, Marketing Consultancy, Strategic Management, Change Management, Retail Marketing, and Sustainable Management.

EMPLOYMENT HISTORY

2012-Till Now            Shop Manager, Café Rosh, Whitechapel, East London, E1 7DJ

Key roles and responsibilities

• Maintaining hygiene and food regulations strictly at the workplace
• Bringing innovation in creating new recipes with the chef
• Training the new staffs about the business operations and activities, and on making standard coffee, and customer services.
• Controlling product quality and maintaining standards and daily consistency
• Managing stock, minimizing wastages, and controlling daily inventory
• Dealing with key performance indicators (KPI) and financial ratios
• Creating paperwork, planning for the team, and creating structured reports on a weekly basis.
• Dealing with marketing and advertising, mainly Social Media advertising
• Inspiring, coaching, and motivating the team to improve productivity and performance
• Creating a warm and welcoming environment to ensure excellent customer service
• Dealing with food and drink with the highest of standards
• Setting up displays of products in details and creative ways

2008- 2011      Shop Manager, Café Zill, Whitechapel, East London, E1 7RA

Key roles and responsibilities

• Opening and closing the café and tills, and monitoring cash management
• Ordering and managing the stock, café maintenance and cleanliness issues
• Training the new staff, dealing with staff rotas, and personnel issues.
• Keeping the health and safety procedures and records, and reporting to the CEO

2003- 2008      Customer Assistant, Greggs Plc, London, W2 1LP

Key roles and responsibilities

• Making sandwiches, displaying products, and facing up the products
• Dealing with customers providing outstanding customer services
• Dealing with cash and banking in the absence of managers
• Taking shop responsibilities and making decisions for shops in the absence of managers.

Our Recommended Resources:

International and comparative human resource management

A cross-cultural examination of the relationships among human resource management

INTERPERSONAL SKILLS

I have varied interpersonal skills that I have gained through my previous work experiences, education, and qualification.

Management and leadership skills

Working for different café shops in management positions has developed my knowledge and understanding of management and leadership practices. Now I am confident to deal with management activities, lead the followers towards organizational goals, and creating a vision for the business.

Problem-solving and decision-making skills

The “Problem Solving” module in my present course at the University of Wales has developed my problem-solving skills.  In addition, working for several cafés for a long time has developed my decision-making skills and problem-solving skills.

Communication skills

The “Communication Module” in the present course at the University of Wales has developed my communication skills. In addition, now I know how to contact and communicate with the line managers, senior managers, and followers through experiences gained at the previous workplaces.

HOBBIES & INTEREST

I am interested in a variety of activities in my leisure time. Whenever I have enough time, I go for a holiday for a long tip. For example, last summer I visited Australia and stayed over there for two weeks. In addition, I love watching football, and reading the newspaper, and watching TV in my spare time.

REFERENCES

Available on requests

Reflective review

I am looking for a position as “Café Manager/Coffee Shop Manager” at Clapham Common Café, London, SW4.  Clapham Common Café  is looking various skills and experiences for this role including: a) knowledge on maintaining hygiene and food regulations strictly at workplace; b) knowledge on brining innovation in creating new recipes with the chef; c) experiences in training the new staffs about the business operations and activities, and on making standard coffee, and customer services; d) ability to control product quality and maintaining standards and daily consistency; e) knowledge on managing stock, minimizing wastages, and controlling daily inventory; f) ability to deal with key performance indicators (KPI) and financial rations; g) knowledge in creating paperwork, planning for team, and creating structured report on weekly basis; h) ability to deal with marketing and advertising, mainly Social Media advertising; i) skills in inspiring, coaching, and motivating the team to improve productivity and performance, and creating a warm and welcoming environment to ensure excellent customer service, j) ability to deal with food and drink with the highest of standards, and setting up displays of products in details and creative ways. Clapham Common Café is also looking for at least 4 years of experience in this management position along with proficiency in the English language.

I firmly believe that I have the skills, experiences, knowledge, and ability that Clapham Common Café is looking for in the position, Café Manager/Coffee Shop Managers. I have gained these skills, experiences, knowledge, and ability from both my educational backgrounds and employment backgrounds. My previous workplace at Café Rosh, Café Zill, and Greggs have developed my knowledge of maintaining hygiene and food regulation, where I had to maintain the health and safety policies, regulations very strictly. In Café Rosh and Café Zill, I worked as a manager, where I had to do critical thinking to bring innovation in product design and launch of new products.

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