Table of Contents
2.0 Background of case-study business (Tesco E-Business).
3.0 E-business concept in the current business world.
4.0 Information technologies used in E-business.
5.0 Information and communication security in e-business.
6.0 Security issues.
6.1 Security Threats/Attacks.
6.2 Security Vulnerabilities.
7.0 Security requirements in e-business.
8.0 How information security can be maintained in e-business.
9.0 How human errors are responsible for security issues.
The explosion of business technologies across the globe has increased the importance of e-business or e-commerce to business organizations, consequently, organizations are taking this as the avenue to sell their products and services through the internet. Organizations are also implementing e-business technologies to gain competitive advantages in their business environment (Vitez, 2014). On the other hand, consumers are taking advantage of these technologies for getting available products and services information and in their buying processes. However, information passing and communication through the internet in e-business has raised questions of security to both consumers and business organizations (Blankinship, 2013).
This report has, firstly, focused on the availability of network technologies and their effectiveness to provide secure information and communication through the internet in e-business activities. Then, the study has emphasized how the technologies in e-business can be ethically and logically support the consumers and organizations in e-business. Next, the study has found out the human errors which are responsible for the security of information. Finally, the study has provided suggestions and recommendations for the consumers and business organizations directing e-business activities and technologies that are helpful or harmful to them.
The researches and investigations in this study have been done focusing on a particular business case study, namely Tesco E-Business.
2.0 Background of case-study business (Tesco E-Business)
Tesco is the largest retailer and superstore in the UK. It severs millions of consumers each week. It has above 500,000 employees working in more than 10,000 stores at home and abroad. According to meet the changing demand of consumers and to make easier the consumers life, and to deal with suppliers and other stakeholders easily, Tesco is providing several facilities mainly e-business opportunity via business to consumer (B2C), as well as business to business ( B2B) (Tesco, 2014).
Tesco is using Electronic Data Exchanges System as well as virtual interchanges as the business to business (B2B) platform, where suppliers use this facility to access point-of-sale (POS) data and to gain knowledge and concept regarding Tesco trades. Tesco has also developed these global retail exchanges to communicate to both suppliers and other retailers (Tesco Annual Report, 2013).
On the other hand, the business-to-consumer (B2C) platform has enabled Tesco to attract more new customers and retain and make loyal the existing customers online. Tesco.com has been providing incredible opportunities for consumers to get a wide range of products and services knowledge and information. This platform has also brought great success for Tesco through its effective management and gaining customers’ trust by secured online systems (Tesco Annual Report, 2013).
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3.0 E-business concept in the current business world
E-businesses refer to those businesses which operate and run online using internet technologies (Chaffey, 2011). According to Laudon and Traver (2012), e-businesses are those businesses that use digital technologies mainly computers and the internet to improve their performance and productivity. In a word, the business interacts with its consumers and stakeholders online using internet facilities and computer technologies (Beynon-Davies, 2012).
E-commerce or electronic commerce defines the processes of buying and selling, transferring and exchanging products and services information online using the internet and computer networks. As the definition of e-commerce mainly focuses on transactions done among business and their stakeholders, many organizations and experts think the term e-commerce is narrow. Consequently, the emphasis on the term of e-business, which directs the broader definition of e-commerce. Along with focusing on buying and selling products and services, e-business concentrates on building customer relationships and providing excellent customer services, collaborating with business stakeholders, online transactions, and learning online (Chaffey, 2011).
E-business can be in different forms depending on the degree of digitization (transformation from physical to digital) involved. This degree of digitization may relate to: a) business process; b) products and services sold, and c) delivery agent. According to Choi et al (2007), the three dimensions: products and services, process, and delivery agent can be physical or digital. In conventional business, all of these three dimensions are physical, wherein e-business these are digital………………..