The finding of this paper shows that diversity management and employee resistance in organizational changes come under deep consideration of businesses, most importantly in terms of Aetna. Diversity in a workplace refers to an organizational culture where people come from different backgrounds. Diversity includes the characteristics which create someone different, including race, age, gender, sexual orientation, and physical qualities.
Diversity in the workplace plays a significant role in businesses to gain sustainable competitive advantage. A diverse workplace can contribute to more innovative ideas than a non-diverse workplace. Diversity brings innovation to the workplace. A business organization with diversity recruits or hires individuals from diverse backgrounds who have different characteristics, experiences and beliefs.
In terms of Aetna, this organization maintains its workplace diversity and its employees are from diverse backgrounds, age, gender, social status, religion, race, education, geographic location, income, and sexual orientation. Thus, in Aetna, there are several dimensions of diversity. Aetna’s diversity strategy helps them to achieve their business goals. Aetna provides a diverse and inclusive environment for its staffs where every individual understands and respects of other individuals thoughts/ideas and stimulates a high level of mutual understanding in the workplace………………..
Table of Contents
2.0 Diversity management
2.1 Concept of workplace diversity.
2.2 Importance of diversity in the workplace.
2.3 Barriers to diversity management in the workplace.
2.4 Dimensions to diversity.
2.5 Diversity management in the workplace of Aetna.
2.6 Diversity and Inclusion.
3.0 Change management and employee resistance.
3.1 Change management and change types in Aetna.
3.2 Change management models and their application in Aetna.
3.3 Employee resistance to organizational change and its reasons.
3.1 Improving diversity and diversity management in the workplace Aetna.
3.2 Overcoming employee resistance and effectively implement change.
5.0 Action plans.
This paper critically analyzes diversity management, change management and employee resistance to changes in the business case of Aetna. Then, this report provides suggestions for Aetna on how it can improve its diversity management, change management, and overcome employee resistance to change. The first section of this paper discusses the issues related to diversity management. In this part, the concept of workplace diversity is discussed along with the importance of diversity and barriers to diversity management in the workplace. Then, this section discusses and analyzes the dimensions of diversity.
Next, diversity management and diversity and inclusion in the Aetna workplace are discussed and analyzed. The next section of this paper discusses and analyzes change management and employee resistance to changes. This section first defines change management and classifies different kinds of changes. Then, this section discusses three key change management models and applies them to the business of Aetna……..
2.0 Diversity management
2.1 Concept of workplace diversity
According to Brown (2016), workplace diversity is a very significant factor for any kind of business organization that looks for a competitive advantage in the global economy. Konrad (2015) disclosed that workplace diversity means a variety of differences between individuals or employees in a business organization. A study by Bell (2016) stated that diversity not only comprises how the individuals of an organization recognize themselves but also how other individuals observe them.
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Workplace diversity refers to making an inclusive environment that accepts the differences of individuals, holds their strengths as well as provides different opportunities for all the employees to gain their full potential (Thomas, 2016). According to Mullins (2014), diversity in the workplace includes gender, race, culture, ethnic groups, religion, age, sexual orientation, citizenship status, mental and physical conditions and other distinct differences between the individuals of an organization. As Barak (2017) notes, business organizations that know how to maintain diversity effectively in the workplace are able to gain a competitive advantage.
diversity in a workplace comes through recruiting or hiring talented individuals from diverse educational and cultural backgrounds. In the current era of economic globalization, business organizations are developing several initiatives and efforts to gain workplace diversity through hiring workers from diverse backgrounds to gain both tangible and intangible benefits and organizational goals. According to Powell (2015), diversity experts consider that mixed or diverse workplace’s employees can contribute more innovative ideas than the non-diverse workplace…………………