Table of Contents
Task 1- Theory of communication.
1) Communication models and systems used in businesses.
2) Communication methods and technology in businesses.
3) Making communication effective.
- The idea should be relevant
- Perspective should be framed
- The medium should be chosen
- Always become passionate
Task 2: Oral communication skills.
Task 3 – Communication in writing.
3.1 Definition of written communication.
3.2 Types of written communication.
3.3 Response to an irate customer who has not received the promised delivery having taken a holiday from work
3.4 A job letter
3.5 My CV.
Business communication is one of the most essential factors in order to communicate within the company, formally, informally when needed, and professionally involving numerous amounts of communicational skills. This report is going to meticulously discuss numerous communication skills used in several business situations of business.
Task 1- Theory of communication
1) Communication models and systems used in businesses
Description of communication models
Communication process models
The communication model is a model incorporated with a number of senders, receivers, messages, feedbacks via multiple ways of exchanging them including- face-to-face communication, oral, telephone, emails, voicemails, written, presentations, audio/videos, and so on.
Diagram: A communication process model
The communication process begins with the sender, who is also called the communicator or source. The sender has some kind of information—a command, request, question, or idea—that he or she wants to present to others. For that message to be received, the sender must first encode the message in a form that can be understood, such as by the use of a common language or industry jargon, and then transmit it.
The person to whom a message is directed is called the receiver or the interpreter. To comprehend the information from the sender, the receiver must first be able to receive the sender’s information and then decode or interpret it.
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The message or content is the information that the sender wants to relay to the receiver. Additional subtext can be conveyed through body language and tone of voice. Put all three elements together—sender, receiver, and message—and you have the communication process at its most basic.
Also called the channel, the medium is the means by which a message is transmitted. Text messages, for example, are transmitted through the medium of cell phones.
The communication process reaches its final point when the message has been successfully transmitted, received, and understood. The receiver, in turn, responds to the sender, indicating comprehension. Feedback may be direct, such as a written or verbal response, or it may take the form of an act or deed in response (indirect).
The communication process isn’t always so simple or smooth, of course. These elements can affect how information is transmitted, received, and interpreted:
Noise: This can be any sort of interference that affects the message being sent, received, or understood. It can be as literal as static over a phone line or radio or as esoteric as misinterpreting a local custom.
Context: This is the setting and situation in which communication takes place. Like noise, context can have an impact on the successful exchange of information. It may have a physical, social, or cultural aspect to it. In a private conversation with a trusted friend, you would share more personal information or details about your weekend or vacation, for example, than in a conversation with a work colleague or in a meeting
Advantages of the communication process
When it comes to ensuring positive communication exchange, effective ways of communication are the way to go. If a message is not delivered the way it is supposed to, the meaning changes, the tone tempers, and miscommunication take place (Kimberlee Leonard, 2018).
The disadvantage of the communication process
Communication has its fair share of negative approaches when handled wrongly, communication is something that requires being handled with proper knowledge of it, some of the knowledge are brought by parents during a child’s upbringing period and some of the knowledge a person learns from being out and about. When communication is not being delivered properly, conflicts are caused and tensions are increased among people especially while business activities, which is why organizations should train their employees of numerous communicational skills and their implementations (Roslyn Frenz, 2017)…………..