Table of Contents
Task 1- Theory of communication.
1) Communication models and systems used in businesses.
Systems used in businesses to communicate stakeholders.
2) Communication methods and technology in businesses.
Description of the methods used by businesses.
The benefits of formal and informal communication to organizations.
An explanation of how technology is used for the different types of communication in a business environment.
3) Making communication effective.
Outline of the principles of effective communication.
Explanation of the barriers to effective communication giving examples of barriers for different methods
Task 2: Oral communication skills.
Task 3 – Communication in writing.
3.1 Definition of written communication.
3.2 Types of written communication.
3.3 Response to an irate customer who has not received the promised delivery having taken a holiday from work
3.3 A job letter
3.4 My CV.
Today’s market is a competitive place. In the market, there are huge challenges that have to overcome by the firms using different strategies. The proper channel of communication is very much important to link the strategies of the firm. The better working environment of the firm also depends on the better channel of communication. In this study, the various theories of communication explain in the first section. Secondly, this assignment gives an explanation of the importance of oral skills and also the benefits and demerits of oral skills. Thirdly, this assignment also mentions written communication skills as well as the types of written communication. Finally, this assignment contains a job letter, a CV as well as an email on a job application.
Task 1- Theory of communication
1) Communication models and systems used in businesses
Johnson (2015) mentioned that there are various elements that are connected with the process of communication. Normally, the Communication process consists of the cerements like a sender, a receiver, messages, and feedback. Senders are those who send messages and the receiver receives are those who receive the message and also give the feedback of the sender’s message. In the communication process, senders provide messages by using face-to-face communication, using phone and mobile as well as chatting with receivers.
Our Recommended Resources:
Johnson (2015) mentioned that the process of communication helps in increasing the mutual understanding between the senders and the receivers. In the case of business communication, the senders are normally the customers and receivers are the selling man. The customers can send a message to the receiver about their demands and problems regarding the services. The receivers are receiving it and providing a better solution to it. In this case, oral communication plays an important role to make effective communication. Johnson (2015) suggested that oral communication has some demerits also because all factors do not remain in the mind of the senders and receivers at the time of communication.
Diagram: Process of Communication Source: EnkiVillage (2016)
Systems used in businesses to communicate stakeholders
Lang (2017) mentioned that there are various systems that applied in the business firm to communicate with stakeholders. In the case of maintaining communication with shareholders of the firm, one way of communication is better. One way communication is also better for the Here advertisements in various newspapers and TV. But the process of understanding the behavior of them, two ways communication is better.