Task 1- Theory of communication.
1) Communication models and systems used in businesses.
Shannon-Weaver Mathematical Model, 1949.
2) Communication methods and technology in businesses.
Social Networking Media.
3) Making communication effective.
Task 2: Oral communication skills.
Task 3 – Communication in writing.
3.1 Definition of written communication.
3.2 Types of written communication.
3.3 A design of web page.
3.3 A design of a web page.
3.5 A Job Letter
A proper communication process is very much important in the business which will allow a business to attain business success. In the business, proper communication is needed between the workers and the top management body. Also, proper communication is needed between the customers and the company. A manager can easily satisfy the customers with a good quality product by making communication with the customers. With appropriate communication skills, workers can easily convince customers to buy products and services. Achieving good communication skills is not easy and proper time is needed to build up communication skills. The HR manager will need good communication skills In order to manage the employees.
Task 1- Theory of communication
1) Communication models and systems used in businesses
Description of communication process models
There are different models that are helping people to make a communication like using a mobile, Smartphone, video calls, SMS, email, social network, etc. Nowadays social networking sites and smartphones are a popular medium to make communicate with others. Social media is also helping to do online marketing. Many companies are nowadays using social media to do online marketing. This social media model contains the sender and receiver functions.
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Advantages of the communication process
An effective communication process is very much necessary which helps to have proper understanding and demands of the customers. That is the reason there are some rules which the marketing manager of the company has to follow. The company can easily promote its goods and can learn about its customers by adopting a good communication process. The proper communication process will also help the company to increase the sales of the business.
The disadvantage of the communication process
Not all the type of communication is suitable for the company. The company mainly used common communication methods like verbal, written, electronic, etc. Verbal communication one of the common easiest communication processes but one limitation is there is no recording process of verbal communication. So people tend to forget things while making verbal commutations.
Diagram: Process of Communication Source: Slide share (2018)
Shannon-Weaver Mathematical Model, 1949
The Shannon-Weaver mathematical model has been established by Shannon and Weaver in the year 1949. They were USA mathematicians and electrical engineers and American scientists. Their model shows a suitable communication process between the sender and receiver. This model contains different types of transferring methods of business associations.
Advantages of the Shannon-Weaver Mathematical Model, 1949
The model of Shannon Weaver helps the business to have a proper understanding of the demand and the expectation of the customers. The noise here is known as a slogan in the business (Hornsby, 2018).
Disadvantages of the Shannon-Weaver Mathematical Model, 1949
From the viewpoint of Hornsby (2018), this model helps to conduct the only personal conversation with the customers. So when the receiver will not respond this model will not so effective. Therefore it will get hard to build good communication.