CFPBUS004 Business Communication_ Sample Assignment (GC01760)

Abstract

Communication is defined as the process of exchanging information through speaking, writing or some other ways (Johnson, 2018). This paper mainly focuses on the communication process of any organization. In this paper the chosen organization is Learn English. In the first section, two major types of communication: Verbal and nonverbal communications are discussed. Also, various types of verbal and nonverbal communications are focused on here. Additionally, different communication theories are provided in this section. And finally, this section ends with a brief description of external factors that affect organizational communications. In the second section, various communications barriers that are faced in Learn English UK are identified in the first part of the section. In the second part, the strategies that are followed by Learn English UK to overcome these barriers are emphasized. And finally, in the third part of the section, some recommendations which will be helpful to overcome the barriers effectively in Learn English UK are discussed.

Table of Contents

1.0 Introduction.

2.0 Analysis and discussion.

2.1 Some general theories of organizational communication.

Types of communication.

Key theories that define the communication process.

External factors that affect organizational communication.

2.2 Evaluate the barriers to communication at LearnEnglishUK.

2.3 Outline company strategies to overcome these barriers.

3.0 Recommendation for LearnEnglishUK to overcome its communication barriers.

4.0 Conclusion.

References.

1.0  Introduction

Communication is crucial in every stage of life. Effective communication brings success. Organizations must ensure effective communication in business. In this paper, the types of effective communications and various barriers to this case are discussed. Also, the barriers of communication in LearnEnglishUK and their strategies to overcome the barriers are described, additionally, several recommendations are also provided for LearnEnglishUK in this paper to become successful in reducing the barriers.

2.0 Analysis and discussion

2.1 Some general theories of organisational communication

Types of communication

Communications can be classified into two main categories: verbal communication and nonverbal communication.

Verbal communication

Verbal communication can be defined as the method of expressing the intentional message to the listener via spoken language. It can be further divided into four types:

Intrapersonal Communication

It is the communicating process that is used to communicate with the individual self. It can be conducted directly verbally or mentally. It is a private type of verbal communication (Marlin, 2017).

Interpersonal Communication

It is the communication process conducted between two individuals. It is the most common verbal communication process.

Small-Group Communication

This communication process requires more than two people. When a group is communicating with each other, this communication process occurs. Team meetings, office meetings and press meetings have used this type of communication.

Public Communication

In this communication process, there are mainly one speaker and several listeners. Public meetings, election campaigns are this type of communication.

Nonverbal communication

Nonverbal communication is the process of communication that uses eye contact, facial expressions as the tools of communication (Marlin, 2017). There are several types of nonverbal communication:

Eye Contact

Eye contact is the most common and effective nonverbal type of nonverbal communication. The eye look can reflect interest, affections, hate or any other expression and emotions.

Facial expressions

The facial expression of a person can say a lot without saying anything aloud. It is a universal type of communication.

Body movement

It is another common type of nonverbal communication. The body movement can express a lot of information to anyone (Marlin, 2017).

Key theories that define the communication process

Behavioral theory:  This theory is founded and developed by Dr Jurgen Ruesch. Both Verbal and non-verbal communication is influenced by social circumstances. The behavior of a person is dependent on social standards. Social standards are affected by beliefs, gender and culture. These factors are varied from country to country. Different cultures are found in different regions. The behavior of persons varies for culture. Dress codes, attitudes, gestures are varied due to culture. Religions also affect behavior. These are the factors of the varying communication processes (Harris, 2019)………….

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