Learning Outcome: 2
2.1 Agree on the purpose, content and style for the range of business documents
Business letters are significant to communicate with individuals outside of the office. A business letter is generally set up in the block style. However, a business letter can be delivered by e-mail. If a business letter is delivered in the text of the email, the sender must include his job title, contact information, and name at bottom of the email. An example of a business letter is provided as follows:
A business letter
Date: 28 July 2018
Subject: Inquiry about customers’ complaints
The inquiry on customers’ complaints creates different serious matters. Customers of Adidas said that they are waiting for a long time in the checkout. Moreover, customers made issues with the poor knowledge or skill of the staff of Adidas. Then, customers declared that Adidas has poor customer service.
The inquiry on customers’ complaints revealed that the customer complaints are about the poor knowledge or skills of staff. This happens because the workers of Adidas who helped the customers that day were newly employed workers. On the other hand, skilled workers are helped the customers the other day. In addition, another complaint of Adidas’s customers is there is no validation taken against the complaints.
Adidas wants to take proper initiatives in this case. Adidas must provide efficient training and development programs for its staff that are new. Then, it should provide effective training to the workers on customer service to develop its brand image. Additionally, it must employ skilled and talented employees to reduce the time for the customers in the checkout.
Many thanks for hiring me for analyzing those issues which are created in Adidas.
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2.2 The learner should provide an assignment on showing good research in relation to the required documents.
A business letter is mainly formatted in block style, in that elements of the letter, except the letterhead, are united with the left margin. It can be delivered by mail. If a letter is delivered in the email’s text, the sender contains job title, contact information, and name at bottom of the email. Businesses classically apply email to transport information to each other. Before email became dominant, memorandums were applied for interoffice messages. Memos are applied in the conditions where a message is intended to accompany a particular file and in cases that require more secrecy than an email. Both a memo and an email identify the sender and recipient and contain a subject line. The text is organized in one or more paragraphs.
Business reports take information in a format that is more formal. Reports cover different topics, for example, sales figures, safety compliances, financial data, marketing plans, and feasibility studies. They may contain charts, statistics, images, graphs, case studies, and survey results. A number of reports are published for the benefit of investors……………