Business Communication- Individual Report (GC01754)

Abstract

The finding of this paper shows that effective business communication is essential to gain organizational success.  The study shows there are several theories of business communication including 7C’s, formal and informal communication, verbal and written communication, transmission model, and behavioral model of communication. This paper identified several communication barriers at LearnEnglishUK that include language barriers, cultural barriers, physical barriers, emotional barriers, and technological barriers. Finally, this paper found out the multilingual staffs and need training them to overcome language barriers, stronger wi-fi is required to overcome the language barrier and emotional barriers, restructure and/relocated of building with popper insulation are required to overcome physical barriers, sound pollution and noise barriers, and several cultural programs are required to overcome cultural barriers.

Table of Contents

Abstract

1.0        Introduction.

2.0 Analysis and discussion.

2.1 Some general theories of organizational communication.

2.2 Evaluate the barriers to communication at LearnEnglishUK.

3.0 Recommendation.

4.0 Conclusion.

References.

1.0  Introduction

Business communication in business refers to the sharing of information among the stakeholders. Effective business communication is essential to improve organizational practice, reduce errors, eliminate silos, keep staff informed and motivated. In a word, effective communication helps a business to achieve organizational goals. The purpose of this essay is to analyze the communication barriers faced by LearnEnglish UK and find out the ways how these barriers can be overcome. Thus, this paper first discusses and analyses some general theories of organizational theories of communication. Then, this paper evaluates communication barriers faced by LearnEnglishUK in its workplace. Finally, this paper recommends how LearnEnglishUK can overcome these barriers to business communication.

2.0 Analysis and discussion

2.1 Some general theories of organizational communication

Formal vs. informal communication: formal business communication includes a specific formal structure and/or channels like emailing memos, formal meetings, and valid agreements in a written paper. On the other hand, the information does not follow any particular structure. This can flow freely in any direction. Formal communication is more valid and reliable than informal communication because it follows a valid structure and/or pattern defined by the business (Garvey, 2020).

Oral vs. Written communication: Written communication is formal business communication that can include both verbal and non-verbal dimensions. On the other hand, verbal communication is information business communication that includes voice, facial expression, body language, group talks, and personal conversational. Although both communications are useful for business, written communication is more effective than verbal communication (Markovic and Salamzadeh, 2018).

Internal vs. external communication: Internal communication refers to the information and ideas that are exchanged within the business. On the other hand, international communication refers to the information and ideas that are exchanged outside the organizations. Internal communication is held between staff, owners, and managers; whereas external communication is held between the company and the outside stakeholders like customers, suppliers, government, media, lenders, community (LGBTI Equal Rights Association, 2020)

7’C Model of Communication: 7C’s of communication refers to seven principles to ensure spoken and written communication. These seven principles are correctness, consideration, conciseness, clarity, completeness, courtesy, and concreteness. Both senders and receivers of messages must follow these even principles of communication to ensure an effective and efficient communication process. If both parties and a single party fail to follow a single principle among these seven principles, it is not possible to ensure effective communication (Malik, 2020).

A behavioral model of communication: this communication model includes a psychological construct that influences individual differences in their expression of thoughts, needs, and feelings. These can be more direct as well as open communication. This communication has behavioral impacts and indirect messages. This constructive behavioral communication is conceived as the variable of individual differences. This means express of individual thoughts, feelings, and needs differs from person to person which directly or indirectly affects their non-verbal and verbal communication (Markovic and Salamzadeh, 2018).

The transmission model of communication: This is one of the effective and widely used communication models that describes communication as a one-way, linear process. In this communication process, one sender encodes a message and then transmits this message through a communication channel to a receiver who is responsible for decoding this message. This transmission of a message can be interrupted by semantic noise and environmental issues. This message transformation process can be highly applied in computer-mediated communication (Jordan, 2018).

2.2 Evaluate the barriers of communication at LearnEnglishUK

According to Moore (2019), common barriers that a business may face in its workplaces are linguistic barriers, psychological barriers, emotional barriers, physical barriers, cultural barriers, organizational structure barriers, attitude barriers, perception barriers, physiological barriers, technological barriers, and socio-religious barriers. In the case of LearnEnglishUK, the main communication barriers identified are a linguistic barrier, emotional barriers, technological barriers, cultural barriers, physical barriers, noise barriers, and lack of experiences……………………..

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