Business Communication Assignment in BABS Foundation (GC0772)

Executive Summary

The report is aimed to discover the major problems facing by Sports Love, the London based sports and leisure business, of their staff to the customers and in all levels of communications in the business management. The report consists of the basis of the HR director’s thoughts and ideas of the hotel and restaurant association in London. She claims several communication problems are faced during a few years of the hotel staff in the business. She is supposed to add some extraordinary principles and policies by the business to promote communication skills in the workplace. The main features to build up communications skills within the workforce should consider the maintenances of regular meetings, formal or informal meetings, assembly, symposium, seminars, training programs, skills development programs, etc.

Table of Contents

Executive Summary.

Introduction.

2.0 Explain and analyze the principles and purposes the HR director would need to consider in a communication strategy.

Purposes.

Principles.

3.0 Explain the general characteristics that participants at meetings must have to be good listeners and good speakers

Characteristics of participants at meetings to be a good speaker

Characteristics of participants at meetings to be a good listener

4.0 Evaluate your own strengths and weaknesses in terms of communicating, both orally and in writing, in a business context

My strengths and weaknesses in oral communication.

My strengths and weaknesses in written communication.

5.0 Conclusion.

References.

Introduction

Sports Love, London based sports and leisure business, faces communication problems in recent years. They executed various surveys and experiments to find out the real causes behind these falls by their services at different levels in a business. For this, the companies ran some projects to collect the customers’ opinions and recommendations on how services they want from the staff. The HR department in an organization should be well developed by strict laws and regulations so that they may ensure better communications by their staff at all levels.

This report aims to discover the reasons lagging behind the progress of the staffs’ communication at different levels in a business. The report also discusses the needs of the companies to promote communication skills development within a business environment. The companies can arrange some skills development programs like Language development courses especially for English language development courses, listening development and speaking skills development events are to be offered by the companies.

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2.0 Explain and analyze the principles and purposes the HR director would need to consider in a communication strategy

Purposes

Employee training and development: In an effective communication strategy, the HR directors reserve the supreme tendency to perform their duties in the business. The communication strategy is formed by several factors, and staff training is one of the most important factors. It is very significant to train the staff in a business. Staff training includes language development skills, communication with the customers, customer services; maintain subordinate staff, etc. of the HR management in the workplace of London Hotel and Restaurant Company (Noe and Wright, 2016).

Employee motivation: Staff motivation plays a vitally important role in building better communication with staff and the customers. The HR department can adopt several steps to motivate the staff like gifts, surplus, bonuses, and extra leisure to decrease their working loads during works in the business (Hollenbeck, 2018)………………

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