Business communication Assignment Help with Glenmore Hotel (GC0721)
Executive Summary
This assignment is on business communication. Proper communication in business helps organizations to develop good working relations between the organizations and their workers that can, in turn, develop productivity and increase staff morale. Glenmore Hotel is the selected organization for this assignment. Glenmore Hotel is a well-known hospitality industry that recruits skilled and expert staff for its company who come from different cultures. However, some issues have created among the staff of this company and that has recently resulted in a communication breakdown. This assignment is divided into four key sections. First of all, this assignment identifies the communication skills that are present in the staff of the case study. Secondly, this assignment analyzes the causes of communication breakdown. This assignment also analyzes the improvements in how to manage good communication. Lastly, this assignment justifies the recommendations that the managers can take to develop the team’s communication.
Table of Contents
Executive Summary.
1.0 Introduction/ Background.
2.0 Good practice in communication.
3.0 Analysis of the causes of the communication breakdown.
4.0 Managing Improvement
5.0 Conclusions.
6.0 Recommendation.
References.
Introduction/ Background
According to Guffey (2017), business communication means the sharing of effective information among the people of an organization for the commercial benefit of that organization. Additionally, business communication refers to how a business organization shares its information to promote the product and services to its potential customers. A study by McLean (2016) disclosed that effective communication helps business organizations to develop good working relations between the organizations and their workers that can, in turn, develop morale and efficiency (McLean, 2016).
Glenmore Hotel is the selected organization for this assignment. Glenmore Hotel is a well-known hospitality industry that recruits skilled and expert staff for its company who come from different cultures. Glenmore’s Board of Directors knows that it is very challenging to manage the staff that is come from different cultures. However, some issues have created among the staff of this company and that has recently resulted in a communication breakdown.
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This assignment is divided into four key sections. First of all, this assignment identifies the communication skills that are present in the staff of the case study. Secondly, this assignment analyzes the causes of communication breakdown. This assignment also analyzes the improvements in how to manage good communication. Lastly, this assignment provides recommendations that the managers can take to develop the team’s communication.
Analysis Section 1: Good Practice in Communication
As Searles (2016) notes, proper communication in the workplace is effective for business organizations because it permits the organizations to be productive and work effectively. Sullivan (2016) said that effective business communication helps organizations to develop a good working relationship with their staff and increase morale among the staff. In addition, having effective and proper communication skills in the workplace is very essential for good leadership and this helps to develop interpersonal skills (Gutierez, 2015). Kaul (2016) said that business communication is mainly three types including verbal communication, written communication, and electronic (online) communication.
Verbal communication is an old form of business communication. Verbal communication includes face-to-face conversations, live meetings, etc. As Mukerjee (2016) notes, verbal communication is suitable for business because of its simplicity. Moreover, this communication provides direct interaction between the participants. This communication is also known as oral communication (Travis and Young, 2016). This communication system is mainly two types including formal and informal oral communication. As Roy (2016) notes, a verbal communication system in business helps to develop staff’s productivity, empower staff’s feelings, etc. Moreover, workers feel safe when they get effective information from their superiors or other members.
Cardon (2017) disclosed that written communication is used in business for any legal activities including labor contracts or formal notices. This communication includes a formal letter, posters, official memo, etc…………
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