Table of Contents
2.0 Explain and analyze the principles and purposes the HR director would need to consider in a communication strategy.
3.0 Explain the general characteristics that participants at meetings must have to be good listeners and good speakers
Characteristics of participants at meetings to be a good speaker
Characteristics of participants at meetings to be a good listener
4.0 Evaluate your own strengths and weaknesses in terms of communicating, both orally and in writing, in a business context
Strengths and weaknesses of my oral communication.
Strengths and weaknesses of my written communication.
The aim of this report is to find out the solutions to the communication problems among staff at the London-based hotel and restaurant. The finding of this report shows that the HR director of the London-based hotel should consider several principles and purposes to overcome the communication problems among the staff. The key purposes she should consider are regular meetings, training and development, staff motivation, teamwork, staff feedback, and required changes in the business. The key principle the HR director should consider is building team rapport, better communication, clear and concise communication, and better productivity. Then, this report finds that the staffs in the London base hotel and restaurant should be good at both speaking and listening, and at both written and oral communication to overcome the problems.
The small London-based hotel and restaurant are facing a number of communication problems. Poor communication is identified among the employees of the hotel and restaurant. The reason is there are ineffective communications among the staff that is affecting customer experiences negatively. The staffs have also poor English language skills because staffs come from multination. This paper first explains and analyzes principles and purposes that the HR director can consider in her communication strategy. Then, this paper identifies the key characteristics to be a good listener and speaker in the meeting. In the third section, self-evaluation is done on the strengths and weaknesses in terms of communicating in a business context.
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2.0 Explain and analyze the principles and purposes the HR director would need to consider in a communication strategy
Regular meetings: Meetings in businesses are essential to share information and idea, allow time to network among employees, and inform staff and managers of new business activities. However, an effective meeting takes time and needs skills (Belchar, 2018). The HR director can conduct a meeting on a regular basis with the staff at the London-based hotel and restaurant. Through the meetings, the HR director can convey a particular business message, give updates on business strategies and activities, and can encourage teamwork. The HR director can also do one consultation with staff to prove comments and warning about performance, transfer information regarding the business procedure, current updates, and future changes. However, the HR director should have the skills to conduct effective meetings.
Staff training: Effective training in a business increase staff communication skills, advance staff career, improve business productivity, growth, and performance. However, providing effective training is cost-effective and time-consuming. Trainers also need good qualifications to ensure quality training. The HR director at the London-based hotel and restaurant can do effective training on customer service, communication with customers, English language skills, and cultural diversity. However, the HR director should gain enough knowledge and understanding of the training subjects, and keep in mind the issues of costs.
Staff motivation: Staff motivation can significantly improve staff among the staff in the workplace and improve business productivity and performance. Staff can be improved by offering attractive salaries and incentives, providing friendly culture at workplaces. However, the process of staff motivation is cost-effective and takes time, and may also create conflict among the staff. The HR director can create a friendly workplace in the London-based hotel and restaurant, and increase incentives and rewards for the good performers to improve their motivation. However, the HR director should keep in mind that the high costs of staff motivation process may affect business profitability……………….